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When customers never have to hold?
Manage episode 407193184 series 3558719
Contenuto fornito da Amas Tenumah and Bob Furniss. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Amas Tenumah and Bob Furniss o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
You dial a 1800# and it tells you someone will hold your place in line and call you back when it is your turn? Is someone actually holding your place in line?
Key Quotes:
"It allows you to not have to listen to Michael Bolton sing “when a man loves a woman for the thirteenth time.” Or even worse, here the “your call is important to us” for the 25th time!"
"Yes it is lipstick on a pig- but I am not sure you want your pig to walk around all the time with lipstick on - instead, only use the lipstick for special occasions." - Bob
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