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The Three Pillars
Manage episode 407356643 series 3559643
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"Our PEOPLE, our CUSTOMERS, our COMMUNITY. Those three things are not just words. They're the playbook by which we do things.” - Julie Wright
From day one, we've said that Royal United will only go as far as our PEOPLE take us. Therefore it's our commitment to provide a culture of belonging, where each team member (regardless of their role or tenure), knows they are part of something bigger than themselves and is respected and heard. Where, through strong culture and leadership, we focus on the professional and personal development people seek to help them find success and be emotionally fulfilled.
Treat each CUSTOMER as a family member and give them unparalleled service and options designed specifically for their needs.
Be more than just a contributor to worthy causes; be an integral part of the COMMUNITY and committed to making it better.
They’re more than just words. They’re the ethos of how we operate.
In this episode, you’ll hear team members share what these pillars mean to them and how everything we do revolves around them
Resources:
- If you want to learn more about Royal United, find us at royalunitedmortgage.com
- Find out more about our outreach, https://www.royalunitedmortgage.com/resource-center/blog/community-outreach
You’ll learn:
- Why we invest so much in our people
- How people development impacts our customers
- How community outreach and partnership saved Royal United
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