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Contenuto fornito da Jennifer Skinner. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Jennifer Skinner o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
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EP 2 | How Your Systems Can Improve Your Client Experience & Increase Retention

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Manage episode 451635033 series 3618172
Contenuto fornito da Jennifer Skinner. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Jennifer Skinner o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.

Most of your revenue will not come from new clients, it’ll come from a small percentage of clients who decide to work with you over and over again.

Have you heard of the Pareto principle? Also known as the 80/20 rule, this magic ratio is actually your secret to customer retention. The Pareto principle is the idea that 80% of outcomes are based on 20% of causes. And while the 80/20 rule has many use cases in business, in episode 2 of our podcast, we’re going to be discussing how 80% of your revenue comes from 20% of your clients, along with the ways better systems mean you’re more likely to retain that crucial 20% of loyal customers.

Here’s what I discuss:

  • Staying top of mind with your clients by creating follow-up systems
  • Delivering consistent, high-quality experiences that give clients the familiarity they crave
  • Using systems to get better client results

Links mentioned in this episode:


  continue reading

2 episodi

Artwork
iconCondividi
 
Manage episode 451635033 series 3618172
Contenuto fornito da Jennifer Skinner. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Jennifer Skinner o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.

Most of your revenue will not come from new clients, it’ll come from a small percentage of clients who decide to work with you over and over again.

Have you heard of the Pareto principle? Also known as the 80/20 rule, this magic ratio is actually your secret to customer retention. The Pareto principle is the idea that 80% of outcomes are based on 20% of causes. And while the 80/20 rule has many use cases in business, in episode 2 of our podcast, we’re going to be discussing how 80% of your revenue comes from 20% of your clients, along with the ways better systems mean you’re more likely to retain that crucial 20% of loyal customers.

Here’s what I discuss:

  • Staying top of mind with your clients by creating follow-up systems
  • Delivering consistent, high-quality experiences that give clients the familiarity they crave
  • Using systems to get better client results

Links mentioned in this episode:


  continue reading

2 episodi

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