Generative AI At ADM: CIO Kristy Folkwein On Flavor Innovation And Knowledge Management Technovation With Peter High (CIO, CTO, CDO, CXO Interviews) podcast

36:40

“Technology at American Express provides the foundation for everything we do at the company,” shares Ravi Radhakrishnan, EVP & CIO of American Express, as he outlines the company’s AI strategy, continuous modernization philosophy, and data-driven customer focus. In this episode, Ravi offers an inside look at how American Express is evolving its technology foundation to power trust, security, and world-class service. From AI governance to the Intuitive Servicing Portal, he breaks down key strategies shaping the company’s digital future. Key highlights: Continuous modernization through foundational technology reuse AI governance via a Generative AI Council and risk frameworks Data as a strategic asset for fraud detection and customer personalization Curating a diverse AI ecosystem with flexible enablement layers Future trends in AI, including agentic AI and quantum intersections…

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How S&P Global Leverages Data and Digital Ecosystems to Scale AI 16:47

6 giorni fa16:47

16:47

“AI is the New UI” at S&P Global. Swamy Kocherlakota, EVP and Chief Digital Solutions Officer, reveals how the 165-year-old market intelligence leader is scaling AI, reinventing digital ecosystems, and driving innovation with Kensho at the helm. In this episode: How S&P Global’s product operating model fuels innovation at scale Why Kensho serves as the AI speedboat for generative breakthroughs Expanding digital ecosystems to deliver essential intelligence anywhere Applying the Four Ps Framework for responsible, enterprise-wide AI adoption Empowering teams with low-code AI workflows via sFlow and Spark…

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How Capital One Software Enables Safer AI Through Enterprise Data Tools 29:21

9 giorni fa29:21

29:21

Capital One has long been recognized as a digital-first financial services company. Now, it’s productizing its tech DNA into standalone B2B software. In this episode, Peter High speaks with Ravi Raghu , President of Capital One Software, about how internal cloud and data security capabilities led to the launch of an enterprise SaaS business—starting with offerings like Slingshot and Data Bolt . Key topics covered include: Building a software business from internal IP Data tokenization as an enabler for GenAI Slingshot and Snowflake adoption optimization Structuring cross-functional tech teams Expanding data governance into new product areas…

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Shamim Mohammad on CarMax’s Digital-First Journey and the Future of Agentic AI 45:13

13 giorni fa45:13

45:13

From used-car retailer to tech-powered industry leader—CarMax is redefining automotive retail. In this episode, Peter High speaks with Shamim Mohammad, EVP and Chief Information and Technology Officer at CarMax, about the company’s bold transformation into a digital-first business. Shamim shares lessons from his 12+ years with the company, including nearly a decade as CIO and over six years as CTO. He discusses CarMax’s transition to a product operating model, its pioneering use of generative AI tools like Skye and Rhodes, and how data governance, platform agility, and agentic AI are powering customer and associate experiences. He also reflects on the company’s culture of innovation, his board service at UNFI, and the leadership values that have fueled CarMax’s continued growth. Key topics include: CarMax’s enterprise AI strategy, from GenAI to Agentic AI Building a strong digital backbone and data foundation Structuring product teams for retail, supply, and shared platforms Managing a complex partner ecosystem for sustained innovation…

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Generac CIO Talal Butt on Powering a Smart Ecosystem Through Platform Strategy and GenAI 24:06

16 giorni fa24:06

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Generac Power Systems is no longer just a generator company — it’s becoming a full-stack energy technology platform. In this episode of Technovation, CIO Talal Butt offers a behind-the-scenes look at how he’s reshaping the $4.3B manufacturer’s technology landscape to support that evolution. Speaking directly to senior IT and digital leaders, Talal shares how he’s building a modern digital ecosystem from scratch — one that’s powered by real-time data, platform thinking, and AI-driven decisioning. From architecting Generac’s first scalable data governance program to operationalizing GenAI use cases and redefining the partner experience, this episode is a playbook for CIOs navigating transformation in legacy industries. Highlights include: Digital Ecosystem Strategy: Creating a seamless platform experience for both customers and partners across 140+ countries. AI-Enabled Operations: How Generac is moving beyond dashboards to predictive models for forecasting, cross-sell, and supply chain optimization. Operational Excellence: Leveraging ITSM and root cause analysis to scale global operations while reducing tech debt and downtime. Platform Thinking: Building product lines to serve hyperscale data centers while unifying energy generation, storage, and management.…

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AI, Clean Data, and New Flavors: McCormick’s Digital Playbook with CIDO Guy Peri 24:12

20 giorni fa24:12

24:12

From predicting the next flavor trend to revolutionizing procurement with AI, Guy Peri is leading a bold digital transformation at McCormick & Company. In this episode of Technovation , host Peter High speaks with Guy about how he’s bringing AI and data strategy to life at a 135-year-old flavor giant. Drawing from nearly three decades at Procter & Gamble, Guy shares how McCormick is building a modern digital backbone, using AI to forecast demand and ingredient pricing, and upskilling employees into citizen data scientists. Highlights include: McCormick’s digital transformation pillars How AI predicts procurement costs and retail trends The making of the Flavor Forecast The future of Agentic AI and human-machine collaboration Upskilling and shifting organizational culture through digital fluency…

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Regina Salazar on Building Novelis’ AI-Powered, Sustainable Smart Factories 31:22

23 giorni fa31:22

31:22

What does it take to digitally transform a global manufacturing giant? In this episode of Technovation , host Peter High speaks with Regina Salazar, Chief Digital and Information Officer at Novelis, about how the world’s largest aluminum recycler is scaling enterprise-wide innovation through technology. Regina shares how she unified IT and digital into a single operating model, launched a global business relationship framework, and enhanced Novelis’ data architecture to support AI at scale. She also discusses the company’s ambitious smart factory in Alabama, how digital twins are reshaping operations, and Novelis’ roadmap to becoming a tech-enabled, sustainable enterprise. Highlights include: Factory of the Future : Inside Novelis’ new Alabama facility powered by digital twins, automation, and a next-gen MES platform. AI in Action : Real-world examples of predictive maintenance and cycle time optimization through AI and edge computing. Generative AI Strategy : How Novelis built a secure internal GPT on Azure while leveraging Copilot and Moveworks across the enterprise. Smart Robotics : Deploying robotic “dogs” to inspect hazardous environments and reduce risk. Vision 3×30 : Novelis’ company-wide transformation focused on data literacy, governance, and technology architecture by 2030.…

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Caterpillar CIO Jamie Engstrom on AI, Data Strategy, and the Future of Smart Manufacturing 26:25

27 giorni fa26:25

26:25

Caterpillar is celebrating 100 years of innovation—and it’s just getting started. In this episode of Technovation , host Peter High welcomes Jamie Engstrom , CIO and SVP of IT at Caterpillar, to discuss how the industrial giant is evolving through data strategy, digital transformation, and customer-centric innovation. Jamie shares her insights on leading a global IT organization of 2,200 professionals, the company’s customer-back mindset, and how Caterpillar leverages AI, telematics, and real-time analytics to support over 4 million assets across the globe. From smart manufacturing to supply chain modernization and condition monitoring systems, Jamie explores how Caterpillar is shaping the next century of industrial excellence. Key topics include : Caterpillar’s enterprise-wide data strategy and AI integration The role of IT in supporting 1.5M+ connected machines Supply chain optimization with predictive analytics Strategic CIO-CDO collaboration and leadership development Creating a sustainable future through smart infrastructure…

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Hertz CIO Tim Langley-Hawthorne on Cloud, AI, and Reinventing the Rental Car Experience 34:41

4 weeks fa34:41

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Hertz CIO Tim Langley-Hawthorne joins Peter High on Technovation to share how he’s modernizing a $9B global fleet operation through AI, cloud, and a product-first mindset. Since joining post-COVID, Tim has sunset Hertz’s data centers, scaled AWS infrastructure, launched a consumer+fleet product org, and embedded AI from customer chat to tire inspections. He explains why he rejected a centralized AI model, the power of grassroots innovation, and why partnerships with firms like Palantir and Amadeus are accelerating results. This episode is packed with real-world digital transformation strategies from a high-stakes, asset-heavy enterprise. Highlights include: Product Operating Model: Merged consumer and fleet tech under dual product strategy. AI in Action: How decentralized AI is enhancing CX, fleet, and operational speed. Fleet Optimization: Partnership with Palantir to keep cars rented and moving. Post-COVID Reset: Lessons in fleet lifecycle economics and demand response. Culture Change: Infusing big tech talent with long-tenured ops veterans.…

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Aflac CIO Shelia Anderson on AI-Driven Integration and the Unified Group Strategy 25:19

5 weeks fa25:19

25:19

A unified customer experience helps companies deliver consistency, build trust, and reduce friction across their offerings making it easier for customers to engage, buy, and stay loyal. That’s why Aflac is investing in a unified group strategy consolidating acquired products into a seamless, integrated experience across dental, vision, disability, and more. In this episode of Technovation, Peter High interviews Shelia Anderson, EVP and CIO of Aflac, and speaks with her about the company’s strategy for transforming IT from a fragmented, acquisition-heavy operation into a centralized, data-driven engine for business value. She outlines how Aflac avoided a costly cloud migration misstep, refocused its data and AI capabilities, and aligned talent strategy with architectural goals. Her approach to innovation is pragmatic and powerful: tie everything to business priorities and know your why. Highlights include: AI at Scale: Legacy ML driving value in claims; GenAI mapped to entire insurance lifecycle Talent Shift: Reducing third-party reliance and redefining internal job architecture Unified Group Strategy: Streamlined digital experience across acquired businesses Smart Cloud Strategy: Focused migration driven by value, not hype Innovation Alignment: Hatch Lab and GenAI tied to Aflac’s top goals…

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Optimizing Supply Chains and E-commerce: Inside PriceSmart’s Tech Evolution with CIO Wayne Sadin 52:18

5 weeks fa52:18

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What does it take to digitally transform a $5B retail giant across 13 countries? In this episode of Technovation , Peter High sits down with Wayne Sadin, Chief Information Officer of PriceSmart, the largest membership-based warehouse club chain in Central America, the Caribbean, and Colombia. With a tech leadership career spanning over 40 years, Wayne shares how he’s orchestrating a sweeping modernization of PriceSmart’s legacy systems—moving from 1980s green screens to a real-time, AI-ready infrastructure. He outlines how embedding IT within the business, redefining budgeting to drive alignment, and creating cross-functional collaboration have helped accelerate transformation in a complex, multi-market environment. Wayne also explores: The evolution from Excel silos to integrated digital retailing Enabling e-commerce, B2B, and in-club experiences simultaneously Building sustainable operations and community impact through technology Why legacy retailers must act now to stay relevant in an Amazon-era economy…

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Palantir CIO Jim Siders on Leading a Hyper-Efficient IT Organization 38:53

6 weeks fa38:53

38:53

How does Palantir, a $3.7 billion data analytics powerhouse, run its own IT operations? In this episode of Technovation , host Peter High sits down with Jim Siders , Chief Information Officer of Palantir, to explore his unique journey from a career in music to leading one of the most efficient IT teams in the industry. Jim discusses Palantir’s Customer Zero strategy , the company’s federated IT model , and how it has streamlined operations from 200+ IT staff to under 80 while continuing to scale. He also shares his views on AI’s role in IT , the elimination of traditional Centers of Excellence , and why breaking legacy IT structures is key to innovation. Key Takeaways: Why Palantir’s IT team is “Customer Zero” and how it shapes the company’s products The radical efficiency model that reduced IT headcount while increasing impact How AI, cloud, and automation are redefining enterprise IT strategy Lessons from Jim’s unconventional career shift from classical music to CIO…

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Thermo Fisher’s Three-Pillar AI Strategy: How CIO Ryan Snyder is Driving Innovation 32:35

6 weeks fa32:35

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In this episode of Technovation, host Peter High speaks with Ryan Snyder, Senior VP & CIO of Thermo Fisher Scientific, a $40 billion global leader in life sciences. Ryan shares how AI, automation, and data strategy are driving digital transformation—optimizing operations, accelerating clinical trials, and enhancing customer experiences. Key topics include: Thermo Fisher’s Three-Pillar AI Strategy – How AI is improving efficiency, products, and customer experience AI in Clinical Trials & Automation – Reducing drug development timelines and streamlining internal workflows Embedding IT Leaders in Business Units – A unique approach to aligning technology and business strategy Future AI Trends – Multimodal AI, reasoning models, and the next phase of AI-driven decision-making The Role of Empathy in IT Leadership – Ensuring AI enhances human collaboration, not replaces it…

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How Blue Cross Blue Shield of Minnesota is Transforming Healthcare with AI & Data 25:04

7 weeks fa25:04

25:04

How is AI revolutionizing healthcare? In this episode of Technovation, Melissa Flicek, CIO of Blue Cross Blue Shield of Minnesota, joins host Peter High to explore how the nearly 100-year-old healthcare giant is leveraging AI and data analytics to enhance patient experiences and operational efficiency. With $15B+ in annual revenue, BCBSMN is modernizing its technology infrastructure, implementing AI-powered automation to streamline patient interactions, and consolidating data into a single-source architecture to ensure consistency across all touchpoints. Melissa shares how these innovations are improving customer service, optimizing clinical workflows, and supporting predictive healthcare modeling to help lower costs. Key topics include: How BCBSMN is using AI to accelerate patient approvals and improve decision-making The role of data governance in ensuring AI-driven healthcare is accurate and ethical How predictive analytics is helping employers proactively manage rising healthcare costs The future of AI-driven patient engagement, clinical automation, and digital healthcare experiences…

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Silicon Design in the Cloud: Marvell’s CIO on the Future of Semiconductor Innovation 34:12

7 weeks fa34:12

34:12

Marvell Technology is at the forefront of AI-driven semiconductor innovation. In this episode, Nishit Sahay, CIO of Marvell Technology, joins Peter High to discuss the company’s rapid growth, enterprise AI strategy, and the transition of semiconductor design to the cloud. Nishit shares how Marvell is leveraging AI and data analytics to enhance decision-making, improve semiconductor product development, and accelerate business processes. He also provides insights into the challenges of integrating $10B+ acquisitions and how Marvell is pioneering cloud-based silicon design with AWS. Additionally, Nishit discusses quantum computing, data governance, and how Marvell is preparing for the next wave of technology disruption. Key topics include: AI’s role in semiconductor innovation Cloud-based silicon design & customizable compute Fast-tracking billion-dollar acquisitions Building an enterprise-wide data-driven culture The future of quantum computing…

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

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How AI and Predictive Analytics Are Transforming Healthcare with Inova CIDO Matt Kull 24:49

8 weeks fa24:49

24:49

956: How can AI, data analytics, and predictive modeling revolutionize healthcare? In this episode of Technovation, host Peter High interviews Matt Kull, Chief Information and Digital Officer at Inova Health System, about how AI and data are reshaping patient care. Matt shares how AI is helping to automate administrative tasks, secure patient data, and predict hospital resource needs. He also discusses the future of edge computing and wireless technology in healthcare, ensuring hospitals operate more efficiently while delivering personalized, data-driven treatments. Topics Include: How Inova is leveraging AI & automation to tackle healthcare workforce shortages. The importance of data privacy and ethical AI implementation. How predictive analytics improves staffing, supply chain, and decision-making. The impact of edge computing and 5G on future hospital infrastructure.…

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

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Wendy’s AI-Powered Drive-Thru Revolution: CIO Matt Spessard on How FreshAi & Digital Innovation Are Transforming QSR 30:44

8 weeks fa30:44

30:44

How can AI revolutionize the $2B+ quick-service restaurant (QSR) industry? In this episode of Technovation , Wendy’s CIO Matt Spessard joins Peter High to reveal how the company is leveraging AI, automation, and digital transformation to enhance customer and crew experiences. With 7,000+ locations worldwide, Wendy’s is redefining fast food with FreshAi, its AI-powered drive-thru assistant, developed in partnership with Google Cloud. Matt shares how this cutting-edge technology is boosting order accuracy, improving speed, and optimizing crew workflows. Plus, he discusses how Wendy’s revamped CRM, loyalty program, and mobile-first strategy led to 40% growth in digital revenue in 2024. Key Takeaways: FreshAi: The AI-powered drive-thru system redefining QSR efficiency. 40% Digital Growth: How Wendy’s revamped CRM and mobile experience is driving revenue. AI-Driven Innovation: Wendy’s framework for testing, iterating, and rejecting 6 out of 7 ideas. The Future of AI in QSR: Edge computing, spatial computing & what’s next for digital transformation.…

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

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MetLife’s Tech Evolution: AI, Cybersecurity & Innovation at Scale with Bill Pappas 35:22

9 weeks fa35:22

35:22

MetLife is one of the world’s largest financial services companies, serving over 90 million customers globally. Leading its technology and operations division is Bill Pappas, who oversees AI strategy, cybersecurity, customer experience, and digital transformation across the company. In this episode of Technovation , Bill Pappas joins host Peter High to discuss how MetLife is leveraging AI, automation, and technology to enhance customer experience, ensure security, and drive operational efficiency. He shares insights on managing a 38,000-person global team, the role of AI in financial services, and why customer-centric innovation is key to long-term success. Key Topics: AI, Automation & Innovation – How MetLife is using AI to drive operational efficiency Cybersecurity & Risk Management – Protecting a $67B enterprise from digital threats Customer-Centric Digital Transformation – Why personalized, tech-enabled service is the future of insurance Leadership & Workforce Development – How to build an agile, innovative global team…

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

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The Future of B2B Platforms: Ingram Micro’s Digital Transformation with Sanjib Sahoo 26:05

9 weeks fa26:05

26:05

Ingram Micro is no longer just a technology distributor—it’s becoming a platform company. In this episode of Technovation, Peter High welcomes Sanjib Sahoo, President of the Global Platform Group at Ingram Micro, to discuss the company’s digital transformation journey and how it is leveraging AI, data, and platform technology to revolutionize the B2B technology ecosystem. Sanjib shares insights on the Xvantage platform, Ingram Micro’s push toward AI-powered automation, and how the company is connecting 1,500 OEMs with over 160,000 B2B partners. He also delves into agentic AI, the importance of mindset in AI adoption, and how leadership in the digital era requires balancing innovation with human collaboration. Highlights: The shift from technology distribution to platform ecosystems AI-driven automation and agentic AI in B2B operations The Xvantage platform and its impact on channel partners and vendors Leadership philosophy: Why vulnerability and adaptability matter in digital transformation How Ingram Micro is shaping the future of B2B commerce…

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

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AI-Driven Digital Growth at Regal Rexnord with CDIO Tim Dickson 26:52

10 weeks fa26:52

26:52

952: Regal Rexnord CDIO Tim Dickson joins Peter High to discuss how the $6B industrial manufacturing leader is driving digital transformation. Tim shares insights on leveraging AI, cloud, and e-commerce to enhance operations and customer experience. He also discusses the company’s generative AI initiatives, including chatbots for internal and customer interactions, and how Regal Rexnord is embracing data-driven innovation. AI & Digital Strategy: How Regal Rexnord is using AI to optimize operations E-Commerce & CX: The role of digital in enhancing customer experience Generative AI & Automation: The impact of AI-driven chatbots like RRXy and RRXGPT Leadership & Growth: Tim’s approach to building a digital-first culture…

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

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Dan Caruso on Bandwidth, Quantum Tech, and Lessons from Billion-Dollar Exits 38:15

10 weeks fa38:15

38:15

In this episode of Technovation , Peter High interviews Dan Caruso, founder of Zayo Group and Caruso Ventures. Dan, a pioneer in communications infrastructure, shares his journey from leading multi-billion dollar exits with MFS and Level 3 to his current investments in quantum and space technologies. He discusses insights from his new book Bandwidth: The Untold Story of Ambition, Deception, and Innovation That Shaped the Internet Age . Key Highlights: The breakup of AT&T and how it created modern telecom. How fiber optics and broadband became the foundation of the internet. The boom-bust cycle of innovation and how it applies to AI and quantum today. Why quantum computing and space tech will reshape industries from cybersecurity to finance. How ambitious professionals can ride the next tech wave.…

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

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How Bread Financial’s CTO is Transforming Fintech with AI & Agile Innovation 25:47

11 weeks fa25:47

25:47

How do you build a modern, AI-powered financial services platform while keeping your workforce agile and innovative? On this episode of Technovation, Bread Financial CTO Allegra Driscoll joins Peter High on Technovation to discuss her leadership in technology modernization, cloud migration, and fintech innovation. She shares insights into Bread Financial’s shift to a product operating model, AI-driven transformation, and mainframe-to-cloud transition—all while leading a large-scale reskilling initiative. Key Topics: AI-Driven Financial Services – Using AI and real-time analytics to enhance customer experiences. Cloud & DevSecOps – How Bread Financial is retiring mainframes and embracing public cloud for scalability. Workforce Reskilling & Agile Transformation – Investing in cloud & AI training while rethinking the way teams work. Diversity & Inclusion in Tech – Creating high-performing teams with diverse perspectives and problem-solving approaches. The Future of AI in Finance – How Bread Financial balances AI automation with human decision-making.…

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

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Becoming AI-Ready with New York Life Chief Data & Analytics Officer Don Vu 23:13

11 weeks fa23:13

23:13

New York Life is embracing AI and data to enhance customer experience and business strategy. In this episode of Technovation, Don Vu, Chief Data & Analytics Officer, shares how he’s leading a transformation at the 180-year-old mutual insurance giant. Don discusses how AI and data modernization are reshaping insurance, the role of data in improving agent and customer interactions, and how New York Life is structuring its organization for agility and innovation. He also reflects on his career spanning Major League Baseball, Northwestern Mutual, and WeWork, and what excites him about AI’s future. Highlights: How AI & data are driving New York Life’s customer and agent experience The four pillars of AI strategy: data foundation, insights, culture & experience The role of AI in transforming traditional industries Don’s reflections on the evolution of data leadership…

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

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Scaling Prologis: How Sineesh Keshav Leverages AI & Cloud to Power Logistics 32:52

12 weeks fa32:52

32:52

How does the world’s largest logistics real estate company stay ahead of rapid growth and disruption? Prologis CTO Sineesh Keshav joins Peter High to discuss how the global logistics real estate leader is leveraging AI, automation, and proprietary data to drive efficiency, sustainability, and business expansion . Sineesh shares insights into Prologis’ rapid growth, $220 billion in assets under management , and its transition into energy, EV charging, and smart buildings . He also explains the company’s 100% cloud-based strategy , how AI is embedded into decision-making, and the role of data-driven innovation in scaling global logistics operations. Key Topics: AI & Automation in Logistics – How Prologis is embedding AI into decision-making. Scaling Growth with Data – Leveraging proprietary data to drive operational efficiency. Energy & Sustainability – Becoming the 2nd largest solar producer in the U.S. Tech-Driven Expansion – Why M&A strategy and digital transformation are critical to Prologis’ success.…

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

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The Expanding Innovation Ecosystem with Berkadia’s Damu Bashyam and Medtronic’s Rashmi Kumar 21:59

12 weeks fa21:59

21:59

How can technology leaders leverage innovation ecosystems to drive meaningful business transformation? In this episode of Technovation, Steven Norton moderates a discussion with Medtronic CIO Rashmi Kumar and Berkadia CIIO Damu Bashyam on how they are tapping into hyperautomation, AI, and startup partnerships to expand their innovation ecosystems and accelerate growth. Rashmi shares how Medtronic is building an innovation ecosystem through its Hyperautomation Center of Excellence, enabling AI-driven decision-making, automation, and operational efficiencies that enhance healthcare delivery. Damu explains how Berkadia’s Startup Accelerator Program fosters an ecosystem of fintech and proptech innovators, driving competitive advantage and industry-wide transformation. Learn how leading technology executives are creating and nurturing innovation ecosystems by integrating cutting-edge technology, fostering cross-functional collaboration, and leveraging external partnerships to fuel continuous innovation.…

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

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Comerica COO Megan Crespi on AI, Digital Transformation & the Future of Banking 54:26

13 weeks fa54:26

54:26

Comerica Bank COO Megan Crespi joins Peter High to discuss the bank’s digital transformation strategy, AI adoption, and customer-centric innovation. Megan shares insights on Comerica’s cloud migration journey, investments in AI-powered risk management, and how the bank is modernizing operations to enhance customer experience. She also delves into cybersecurity strategies for the quantum computing era and lessons from her leadership roles at Ally Bank and General Motors. Highlights: Digital Transformation at Comerica: Moving 80% of applications to the cloud and modernizing banking infrastructure. AI in Banking: How AI and analytics are enhancing customer insights, security, and operations. Cybersecurity & Quantum Computing: Preparing for next-gen security threats. Customer-Centric Innovation: Improving digital banking, payments, and self-service experiences.…

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

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AI-Driven Customer Experiences with Avis’ Ravi Simhambhatla & Royal Caribbean’s Martha Poulter 21:30

13 weeks fa21:30

21:30

In a panel from last year’s Metis Strategy Summit, Royal Caribbean’s CIO Martha Poulter and Avis Budget Group’s Chief Digital and Innovation Officer Ravi Simhambhatla share how they’re harnessing AI to transform customer experiences and operations. During the discussion, these executives explore how AI-driven personalization boosts conversions, the role of predictive models in operational efficiency, and the importance of blending digital and physical realities. From improving asset utilization to reducing waste and empowering employees, discover how these industry leaders are shaping the future of travel and hospitality. Highlights include: AI-powered vacation planning at Royal Caribbean: Simplifying complex customer journeys. Avis Budget Group’s innovative use of predictive AI models to optimize fleet utilization. Operational excellence: Transforming food waste and sustainability challenges into data solutions. The intersection of technology and customer satisfaction in travel and hospitality.”…

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

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Unisys CTO Dwayne Allen on AI Strategy and Democratizing Tech Savviness 39:13

14 weeks fa39:13

39:13

Unisys CTO Dwayne Allen joins Technovation to discuss how he is leading AI-driven innovation and shaping the future of IT services. Dwayne shares insights into Unisys’s transformation from hardware to IT solutions, the democratization of digital acumen, and how the company’s AI training program has driven adoption across 13,000 employees. He also highlights the promise of generative AI, ethical use policies, and emerging technologies like quantum computing. Tune in to learn how Dwayne’s strategic leadership is driving Unisys forward and empowering clients globally. Highlights include: CTO Role Evolution : Discussion on CTO 3.0, focusing on AI practices, solution development, and client collaboration. AI Strategy : Details of Unisys’s AI training program and its integration into internal and client solutions. Customer Collaboration : Insights into leveraging client partnerships to enhance solutions and strategy. Generative AI & Ethical Guidelines : Highlights of AI use cases, Unisys’s AI acceptable use policy, and future integration. Board Membership : Reflections on serving as a board member and its influence on his operational role.…

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

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Neeraj Vijay, Onsemi CIO: Digital Threads, AI, and ESG in Semiconductor Innovation 32:45

14 weeks fa32:45

32:45

Onsemi CIO Neeraj Vijay joins Technovation to discuss the company’s transformation journey, driven by a unique digital thread framework. Neeraj shares insights on leveraging intelligent power and sensing technologies for industries like automotive and life sciences, achieving carbon neutrality by 2040, and fostering cultural adaptability in IT leadership. Learn how Onsemi integrates AI and digital innovation to lead in the semiconductor space. Highlights include: Digital Threads : Explanation of the framework and seven defined threads, such as idea-to-market and silica-to-chip. AI in Action : Use of large language models for customer engagement and support optimization. Cultural Shifts : Emphasis on flexibility, change readiness, and breaking down silos in IT leadership.…

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

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Flix North America CEO Kai Boysan on Revolutionizing Intercity Travel with AI, Sustainability, and Innovation 29:10

15 weeks fa29:10