))
59. Microsoft on Customer Success Today
Manage episode 375834952 series 3416195
Contenuto fornito da Vanessa Lucero and Services Industry Association. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Vanessa Lucero and Services Industry Association o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
Today on TECHtonic, we dive into the role of customer success in a profitable software business model with Mike Flannagan, corporate vice president of global customer success at Microsoft.
Mike and host Thomas Lah discuss what customer success entails today and how organizations can get it right, answering questions such as:
- How has customer success changed over the past few years?
- How can companies leverage data and analytics in terms of helping customers achieve business objectives?
- What is the role of AI in delivering customer success?
- What does the digital experience look like for larger, more complex customers?
- What should somebody newer to customer success or customer success leadership be thinking about?
91 episodi
Condividi
