))
You Live and You Learn
Manage episode 361947369 series 3471362
Contenuto fornito da Techtown. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Techtown o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
Gary Schermann, president of General Parts Group, walks Service Calls through his company’s approach to technician training. Continuing education is “critical,” he says, especially now as manufacturers release new equipment technologies. Next, Dan Reese, director of training at CFESA, shares the costly training error that ruined a resort’s buffet warmers. Finally, we check in with technicians from EMR, Goodwin Tucker Group and Vanco on how to reset customers’ expectations as we emerge from the pandemic.
29 episodi
Condividi
