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Elevate your company culture with an internal Net Promoter Score

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Manage episode 430122235 series 2981969
Contenuto fornito da Jackie Hermes. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Jackie Hermes o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.

This episode of The Art of Entrepreneurship is for anyone who wants to know what their team is really thinking (but is too afraid to ask).

A Net Promoter Score, or NPS, is a common tool for measuring customer experience. It asks customers to rate how likely they are to recommend a brand to a friend on a scale of 1 to 10.

We applied the same concept at my marketing agency, Accelity, to gauge employee sentiment. In this episode, I cover why you need to ask what employees think at work and the tough but important lessons we’ve learned from four years of surveys.

Tune in to learn how to run an internal NPS for your organization!

If you like this episode, check out these resources.


Submit your topics for the podcast: https://www.jackiehermes.com/connect

Learn more about the podcast: ​​www.jackiehermes.com/podcast

Love the podcast? Please consider leaving a 5-star rating on Apple Podcasts!

Production support is provided by Accelity.


More about the show: ​​www.jackiehermes.com/podcast

Hit me up!

LinkedIn

Instagram

TikTok

Website

  continue reading

243 episodi

Artwork
iconCondividi
 
Manage episode 430122235 series 2981969
Contenuto fornito da Jackie Hermes. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Jackie Hermes o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.

This episode of The Art of Entrepreneurship is for anyone who wants to know what their team is really thinking (but is too afraid to ask).

A Net Promoter Score, or NPS, is a common tool for measuring customer experience. It asks customers to rate how likely they are to recommend a brand to a friend on a scale of 1 to 10.

We applied the same concept at my marketing agency, Accelity, to gauge employee sentiment. In this episode, I cover why you need to ask what employees think at work and the tough but important lessons we’ve learned from four years of surveys.

Tune in to learn how to run an internal NPS for your organization!

If you like this episode, check out these resources.


Submit your topics for the podcast: https://www.jackiehermes.com/connect

Learn more about the podcast: ​​www.jackiehermes.com/podcast

Love the podcast? Please consider leaving a 5-star rating on Apple Podcasts!

Production support is provided by Accelity.


More about the show: ​​www.jackiehermes.com/podcast

Hit me up!

LinkedIn

Instagram

TikTok

Website

  continue reading

243 episodi

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