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Eir complaints staff told “under no circumstances” to provide customers with complaints number
Manage episode 412828919 series 2297527
Contenuto fornito da Big Tech Show and Irish Independent. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Big Tech Show and Irish Independent o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
How were Eir complaints staff instructed to treat a complaint? Why are Eir saying this instruction is being used ‘out of context?’ And how does this effect Eir customers? Telecoms company Eir was fined €7,500 in court today after pleading guilty to 12 counts of breaching regulations governing how complaints should be handled by providers. However, it says the paragraph relating to staff instructions around customer complaint telephone numbers and websites was “taken out of context”. It added that this was part of “training material for new customer service agents”, requiring agents to transfer a call rather than asking a customer to call a second time.
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See omnystudio.com/listener for privacy information.
409 episodi
Manage episode 412828919 series 2297527
Contenuto fornito da Big Tech Show and Irish Independent. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Big Tech Show and Irish Independent o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
How were Eir complaints staff instructed to treat a complaint? Why are Eir saying this instruction is being used ‘out of context?’ And how does this effect Eir customers? Telecoms company Eir was fined €7,500 in court today after pleading guilty to 12 counts of breaching regulations governing how complaints should be handled by providers. However, it says the paragraph relating to staff instructions around customer complaint telephone numbers and websites was “taken out of context”. It added that this was part of “training material for new customer service agents”, requiring agents to transfer a call rather than asking a customer to call a second time.
…
continue reading
See omnystudio.com/listener for privacy information.
409 episodi
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