31 | Making work safe

The Calling (formerly The Agile Contact Centre Podcast)

“It’s ok, not to be ok”

In our latest episode we chat to Tom Ruijs and we unpack mental health, wellbeing and high-performance cultures which all have one thing in common, psychological safety.

Tom Ruijs is an Organisational Psychologist and Senior Consultant with AP Psychology.

This episode has so many nuggets of gold, so grab a pen and paper.

Nuggets include...

• The simple act of 'noticing' as a leader and being intentional and purposeful in your support
  
• Creating the space and safety for people to talk about mental illness
  
• Considering job design in contact centres to improve mental health
  
• Practical strategies on how you can identify and support yourself and your team
  
• The role of psychological safety in creating a high-performance culture
  

Tom on LinkedIn https://www.linkedin.com/in/tom-ruijs-a67021181/?originalSubdomain=au

Check out the free resources available here : https://psychology-consulting.com/

Amy Edmondson on psychological safety – her book The Fearless Organisation

Her Ted Talk videos https://www.ted.com/speakers/amy_edmondson

Here are some organisations that are here to help

Beyond Blue 1300 22 4636 https://www.beyondblue.org.au/home

Lifeline 13 11 14 https://www.lifeline.org.au/

About us:

This podcast is brought to you by The Agile Contact Centre. Stories, tips and practices that will help you deliver outstanding experiences to customers as well as your people. We do this because our mission is to reinvent the contact centre world.

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