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114. Nine common onboarding mistakes that software companies make
Manage episode 298095105 series 2360471
Contenuto fornito da Cherryleaf. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Cherryleaf o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
Ellis looks at nine common onboarding mistakes that software companies make:
- Not thinking about jobs to be done, but features
- Overloading users with information
- Writing for a single audience
- Not providing or not co-ordinating the five pillars of onboarding content
- Getting the timing wrong
- Unclear goals
- Leaving "seams" in the onboarding experience
- Poor quality content
- No testing or metrics
Take our quiz:
What type of technical writer are you?
Planning and creating content for customer onboarding – training course
To contact Cherryleaf: info@cherryleaf.com
Photo by Markus Spiske from Pexels
102 episodi
Condividi
Manage episode 298095105 series 2360471
Contenuto fornito da Cherryleaf. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Cherryleaf o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
Ellis looks at nine common onboarding mistakes that software companies make:
- Not thinking about jobs to be done, but features
- Overloading users with information
- Writing for a single audience
- Not providing or not co-ordinating the five pillars of onboarding content
- Getting the timing wrong
- Unclear goals
- Leaving "seams" in the onboarding experience
- Poor quality content
- No testing or metrics
Take our quiz:
What type of technical writer are you?
Planning and creating content for customer onboarding – training course
To contact Cherryleaf: info@cherryleaf.com
Photo by Markus Spiske from Pexels
102 episodi
Tutti gli episodi
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Simile a The Cherryleaf Podcast
Show notes are at https://stevelitchfield.com/sshow/chat.html
…
continue reading
This is the audio podcast version of Troy Hunt's weekly update video published here: https://www.troyhunt.com/tag/weekly-update/
…
continue reading
The director’s commentary track for Daring Fireball. Long digressions on Apple, technology, design, movies, and more.
…
continue reading
The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
…
continue reading
Big tech is transforming every aspect of our world. But how? And at what cost? This season of Land of the Giants – The Twitter Fantasy – will tell the story of Twitter (X) at a crucial moment for the platform, exactly one year after Elon Musk took over. Hosted by Vox senior correspondent Peter Kafka, the four-episode season will survey the company's outsize influence on politics and culture. How did Twitter become the Internet’s town square, for better and for worse? And where is it heading, ...
…
continue reading
Discover a whole new take on Artificial Intelligence with Squirro's educational podcast! Join host Lauren Hawker Zafer, a top voice in Artificial Intelligence on LinkedIn, for insightful chats that unravel the fascinating world of tech innovation, use case exploration and AI knowledge. Dive into candid discussions with accomplished industry experts and established academics. With each episode, you'll expand your grasp of cutting-edge technologies and their incredible impact on society, and y ...
…
continue reading
Android Backstage, a podcast by and for Android developers. Hosted by developers from the Android engineering team, this show covers topics of interest to Android programmers, with in-depth discussions and interviews with engineers on the Android team at Google. Subscribe to Android Developers YouTube → https://goo.gle/AndroidDevs
…
continue reading
Three nerds discussing tech, Apple, programming, and loosely related matters.
…
continue reading
A podcast featuring panelists of engineers from Netflix, Twitch, & Atlassian talking over drinks about all things software engineering.
…
continue reading
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…
continue reading
Player FM - App Podcast
Vai offline con l'app Player FM !
Vai offline con l'app Player FM !
