#102: Compassionomics: The Revolutionary Scientific Evidence That Caring Makes a Difference

The Delighted Customers Podcast with Mark Slatin

A 34-year-old man fighting for his life in the intensive care unit is on an artificial respirator for over a month. Could it be that his chance of getting off the respirator is not how much his nurses know, but rather how much they care?

A 75-year-old woman is heroically saved by a major trauma center, only to be discharged and fatally struck by a car while walking home from the hospital. Could a lack of compassion from the hospital staff have been a factor in her death?

Compelling new research shows that health care is in the midst of a compassion crisis. But the pivotal question is this: Does compassion really matter?

In Compassionomics: The Revolutionary Scientific Evidence That Caring Makes a Difference, physician scientists Stephen Trzeciak and Anthony Mazzarelli uncover the eye-opening data that compassion could be a wonder drug for the 21st century.

This episode is packed with practical insights and ROI evidence for customer experience investment.

Join me and my guest, Dr. Stephen Trzeciak, author, Ted Talk speaker, and, oh yeah, Chief of Medicine at Cooper University Healthcare.

In this episode:

• Evidence-Based Compassion: Compassion in healthcare isn’t just a moral imperative; it has measurable, impactful benefits. Studies show that even a 40-second compassionate intervention can significantly reduce patient anxiety.
• ROI of Compassion: Compassionate care doesn't just improve patient trust and outcomes; it also positively affects hospital revenue, reduces staff turnover, and enhances overall service quality. Compassionate hospitals achieve better patient loyalty and team cohesion.
• Combatting Burnout: Dr. Trzeciak highlights the inverse correlation between compassion and burnout. Genuine, compassionate relationships are key to fostering resilience and well-being among healthcare providers, ultimately improving team retention and reducing costs related to high turnover.

Meet Dr. T

Stephen Trzeciak, MD, MPH is a physician scientist, the Edward D. Viner Endowed

Chief of Medicine at Cooper University Health Care, and Professor and Chair of

Medicine at Cooper Medical School of Rowan University in Camden, New Jersey. Dr.

Trzeciak is a practicing intensivist (specialist in intensive care medicine), and a clinical

researcher with more than 100 publications in the scientific literature. His scientific

program has been supported by research grants from the National Institutes of Health

and the Agency for Healthcare Research and Quality, with Dr. Trzeciak serving as

Principal Investigator. Dr. Trzeciak is the co-author of two books, Compassionomics:

The Revolutionary Scientific Evidence that Caring Makes a Difference (2019), and

Wonder Drug: 7 Scientifically Proven Ways That Serving Others Is the Best Medicine

for Yourself (2022). Broadly, Dr. Trzeciak’s mission is to raise compassion globally,

through science.