EP531 Wendy Smith - Both/And Thinking Part 3

The Innovation Show

Understanding Emotional Dynamics for Creative Problem Solving with Wendy Smith In this episode, Aidan is joined by Wendy Smith, co-author of 'Both/And Thinking,' to discuss the crucial role of emotions in addressing creative tensions and solving tough problems. Wendy emphasises moving beyond cognitive approaches to engage the heart, recognising and honouring emotions as vital to navigating uncertainty and innovation. The episode dives deep into actionable tools such as pausing to reflect, broadening perspectives, and dynamically adapting to changing environments. The episode concludes with practical insights from Unilever's approach to managing tensions under Paul Polman's leadership and tips for leaders to embrace paradoxical thinking in their organisations. 00:00 Introduction to Embracing Tensions 02:07 The Importance of Emotions in Innovation 03:45 Tools for Comfort with Discomfort 06:27 The Power of Pausing and Breathing 15:08 Broadening Perspectives for Creative Solutions 18:08 Navigating Organisational Change and Conflict 19:46 The Role of Dynamism in Innovation 22:56 Case Study: Honda's Emergent Strategy 26:09 Case Study: Paul Polman and Unilever 36:59 Leadership and Paradox Management 48:17 Conclusion and Resources Find Wendy here: And Substack here: Contact Aidan McCullen for Keynote Speaking, Corporate Workshops and Education Tourism to Dublin and California: Find the Innovation Show on Substack and Website: