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Jonathan Haywood, Former Director CRM & Transformation at Holland & Barrett | 🎙️ Personalisation, Loyalty and Innovation in the Health and Wellness Space #1
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Everyone likes being first, be it in a race or to embrace new technologies.
In the debut episode of 'The Retail Spotlight' podcast, Mitul Jain (CEO of refive) engages in an insightful conversation with Jonathan Haywood, Former Director - Digital, Loyalty, CRM, Transformation at Holland & Barrett. 🌟 With over 11 years at this iconic health and wellness retailer, Jonathan has worn multiple hats and spearheaded numerous transformational initiatives.
In this power-packed episode, Jonathan shares his invaluable insights on:
🔍 Navigating personalisation strategies in a highly regulated environment
📝 Key insights into the ever-evolving retail landscape
🔑 Simple yet effective tips for optimising retail operations
🚀 The success story behind Holland & Barrett’s widely successful loyalty program
This is an episode you won't want to miss!
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