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Customer Success isn't a profit center - here's why
Manage episode 437839127 series 3380698
Contenuto fornito da Mikkel Plæhn, Toni Hohlbein, and Mikkel Plaehn. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Mikkel Plæhn, Toni Hohlbein, and Mikkel Plaehn o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
Yes, customer success should be a profit center. But for many companies, it's just not.
In this episode, we discuss why that's the case - and why it's not just a quick fix. We do share some tips to make it a profit center though.
- (00:00) - Introduction
- (03:01) - Challenges in Customer Success
- (05:18) - The Reality of Upselling
- (08:22) - Cultural Differences in Sales
- (11:37) - Strategies for Effective Upselling
- (14:37) - Do you have GTM fit?
- (24:13) - Real examples
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