))
4 Reasons customers aren't expanding
Manage episode 433991989 series 3380698
Contenuto fornito da Mikkel Plæhn, Toni Hohlbein, and Mikkel Plaehn. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Mikkel Plæhn, Toni Hohlbein, and Mikkel Plaehn o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
If you're north of $5M ARR, 40% of new revenue should come from existing customers. Are you seeing enough revenue from expansion?
Even if you're getting expansion, maybe you can get more - we talk about a few ways to achieve it.
- (00:00) - Introduction
- (02:34) - Why does expansion matter?
- (05:45) - Challenges with Expansion
- (08:19) - Strategies for Effective Expansion
- (10:28) - Do you get the right customers and do they want more?
- (19:14) - Add-Ons and Multi-Product Strategies
- (26:45) - Customer Success and Resource Allocation
- (28:34) - How many CSMs do you really need?
Mentions & Sources
Openview SaaS benchmarks
Elena Verna
***
Connect with us
✉️ Newsletter: revletter.io
📺 Watch: https://www.youtube.com/@growblocks
💬 Contact: podcast@growblocks.com
***
This episode is brought to you by Growblocks. Finding and fixing problems in your GTM shouldn't take weeks. It should happen instantly.
That's why Growblocks built the first RevOps platform that shows you your entire funnel, split by motions, segments and more - so you can find problems, the root-cause and identify solutions fast, all in the same platform.
168 episodi
Condividi
