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NPS can't predict churn
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No, net promoter score can't predict churn. We cover the alternatives in todays episode
- (00:00) - Introduction
- (04:14) - What is NPS and why does it suck?
- (10:22) - Predict & prevent churn
- (11:02) - Signals
- (16:13) - Customer vintages
- (21:32) - The process
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This episode is brought to you by Growblocks. Finding and fixing problems in your GTM shouldn't take weeks. It should happen instantly.
That's why Growblocks built the first RevOps platform that shows you your entire funnel, split by motions, segments and more - so you can find problems, the root-cause and identify solutions fast, all in the same platform.
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