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51 The Real Customer Journey (feat. Aveline Clarke)
Manage episode 358164434 series 2931781
The "customer journey" is one of my favourite marketing metaphors. If you sell high value services, you usually need to take new potential customers on a 'journey' before they're ready to buy.
But what should that journey look like? And is it all about the tech? On this episode I interview customer journey architect Aveline Clarke. Listen in now as we discuss:
- The difference between the human customer journey and the transactional customer journey
- Why the ‘customer journey’ is not the same as your marketing tech stack
- How to avoid the pendulum of marketing shiny objects
- Why talking about ‘what you do’ can sabotage the customer journey
- Why the customer journey begins with who you are, on the deepest possible level
- The customer journey planning process Ave goes through with her clients
Links mentioned in the conversation:
Aveline's website: Journey Point
Aveline's LinkedIn
82 episodi
Manage episode 358164434 series 2931781
The "customer journey" is one of my favourite marketing metaphors. If you sell high value services, you usually need to take new potential customers on a 'journey' before they're ready to buy.
But what should that journey look like? And is it all about the tech? On this episode I interview customer journey architect Aveline Clarke. Listen in now as we discuss:
- The difference between the human customer journey and the transactional customer journey
- Why the ‘customer journey’ is not the same as your marketing tech stack
- How to avoid the pendulum of marketing shiny objects
- Why talking about ‘what you do’ can sabotage the customer journey
- Why the customer journey begins with who you are, on the deepest possible level
- The customer journey planning process Ave goes through with her clients
Links mentioned in the conversation:
Aveline's website: Journey Point
Aveline's LinkedIn
82 episodi
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