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Vertical MRO Tech Talk by Bell - Ep 1 - Equipping teams for success in helicopter MRO
Manage episode 444019304 series 3567817
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Welcome to the first-ever Vertical MRO Tech Talk presented by Bell.
In this debut episode, Val Medved and Bell hosts Greg Judd and Marc Dubé dive deep into the vital roles of Bell Customer Service Engineers (CSEs) and Product Support Engineers (PSEs) in ensuring customers receive exceptional support. Together, these dedicated professionals form a robust partnership that directly enhances the customer experience.
The discussion shines a light on the Bell Training Academy (BTA) as a key resource for comprehensive training and education across various Bell aircraft models, equipping support teams with the knowledge they need to excel.
The conversation also explores the significance of Blade Repair Facilities and Bell Service Facilities as essential components of the expansive support network.
As the episode unfolds, Greg and Marc share their experiences from industry trade shows and conferences like Verticon and M&O, where they provide valuable support through technical updates, maintenance tips, and one-on-one consultations.
Networking and relationship-building emerge as recurring themes, underscoring their importance in fostering connections within the industry.
The episode concludes with a forward-looking discussion on the future of Bell, touching on innovative practices. Listen in to gain insights from industry experts about the essential support structures in place that keep Bell customers flying high!
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