It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Contenuto fornito da Troubleshooting Agile and A weekly problem-solving session for all things agile. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Troubleshooting Agile and A weekly problem-solving session for all things agile o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
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Mo’ Complaints, Mo’ Better
Manage episode 296903332 series 1984398
Contenuto fornito da Troubleshooting Agile and A weekly problem-solving session for all things agile. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Troubleshooting Agile and A weekly problem-solving session for all things agile o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
Squirrel and Jeffrey shock a leader they're coaching by telling him to aim to increase complaints. It turns out that Amy Edmondson, ALCOA, and Toyota all agree with this seemingly counterintuitive advice. SHOW LINKS: - Amy Edmondson, Teaming: https://www.goodreads.com/book/show/7023600-teaming - Andon light: https://en.wikipedia.org/wiki/Stack_light - Toyota Kata: http://www-personal.umich.edu/~mrother/Homepage.html - Paul O’Neill: https://en.wikipedia.org/wiki/Paul_H._O%27Neill - Idealcast episode 7: The Topography of Problems and the Importance of Distributed Problem Solving (Part 2) : https://itrevolution.com/the-idealcast-episode-7/ - Invite to the Agile Conversations Slack: https://join.slack.com/t/agile-conversations/shared_invite/zt-nuw1f84n-62CQworE~PpuR7WOUCZp4g --- Our new book, Agile Conversations, is out now! See https://conversationaltransformation.com where you can order your copy and get a free video when you join our mailing list! We'd love to hear any thoughts, ideas, or feedback you have about the show. Email us at info@conversationaltransformation.com
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329 episodi
Manage episode 296903332 series 1984398
Contenuto fornito da Troubleshooting Agile and A weekly problem-solving session for all things agile. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Troubleshooting Agile and A weekly problem-solving session for all things agile o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
Squirrel and Jeffrey shock a leader they're coaching by telling him to aim to increase complaints. It turns out that Amy Edmondson, ALCOA, and Toyota all agree with this seemingly counterintuitive advice. SHOW LINKS: - Amy Edmondson, Teaming: https://www.goodreads.com/book/show/7023600-teaming - Andon light: https://en.wikipedia.org/wiki/Stack_light - Toyota Kata: http://www-personal.umich.edu/~mrother/Homepage.html - Paul O’Neill: https://en.wikipedia.org/wiki/Paul_H._O%27Neill - Idealcast episode 7: The Topography of Problems and the Importance of Distributed Problem Solving (Part 2) : https://itrevolution.com/the-idealcast-episode-7/ - Invite to the Agile Conversations Slack: https://join.slack.com/t/agile-conversations/shared_invite/zt-nuw1f84n-62CQworE~PpuR7WOUCZp4g --- Our new book, Agile Conversations, is out now! See https://conversationaltransformation.com where you can order your copy and get a free video when you join our mailing list! We'd love to hear any thoughts, ideas, or feedback you have about the show. Email us at info@conversationaltransformation.com
…
continue reading
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