Artwork

Contenuto fornito da Richard Tubb. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Richard Tubb o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
Player FM - App Podcast
Vai offline con l'app Player FM !

[163] Why Modern MSPs Need to be at Uptime Live

53:59
 
Condividi
 

Manage episode 440059994 series 1170577
Contenuto fornito da Richard Tubb. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Richard Tubb o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.

In this interview, Richard Tubb speaks to Jason Kemsley and Bradley Munday, the co-founders of Uptime, a white-label, outsourced solution provider. They offer helpdesk, NOC, SOC and project support. They are also the organisers of a new MSP conference, UptimeLive.

They tell Richard how Uptime helps MSPs and what their typical client looks like. Brad explains the new, emerging MSP model – where outsourcing is used to accelerate growth.

Richard asks Brad and Jason why they think outsourcing has negative connotations, how MSPs should balance technical skills with customer services on the help desk and how the help desk itself is changing.

They also explore why good communication is essential for MSPs, when to outsource your customer services and where artificial intelligence fits in.

Richard asks where the inspiration for UptimeLive came from, how they chose the speakers, and why Levi Roots is their keynote. He also asks Jason and Brad to share their predictions for the future of outsourcing.


  continue reading

200 episodi

Artwork
iconCondividi
 
Manage episode 440059994 series 1170577
Contenuto fornito da Richard Tubb. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Richard Tubb o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.

In this interview, Richard Tubb speaks to Jason Kemsley and Bradley Munday, the co-founders of Uptime, a white-label, outsourced solution provider. They offer helpdesk, NOC, SOC and project support. They are also the organisers of a new MSP conference, UptimeLive.

They tell Richard how Uptime helps MSPs and what their typical client looks like. Brad explains the new, emerging MSP model – where outsourcing is used to accelerate growth.

Richard asks Brad and Jason why they think outsourcing has negative connotations, how MSPs should balance technical skills with customer services on the help desk and how the help desk itself is changing.

They also explore why good communication is essential for MSPs, when to outsource your customer services and where artificial intelligence fits in.

Richard asks where the inspiration for UptimeLive came from, how they chose the speakers, and why Levi Roots is their keynote. He also asks Jason and Brad to share their predictions for the future of outsourcing.


  continue reading

200 episodi

Tutti gli episodi

×
 
Loading …

Benvenuto su Player FM!

Player FM ricerca sul web podcast di alta qualità che tu possa goderti adesso. È la migliore app di podcast e funziona su Android, iPhone e web. Registrati per sincronizzare le iscrizioni su tutti i tuoi dispositivi.

 

Guida rapida