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Conversation Design Mastery - Hans van Dam, Robocopy

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Manage episode 249643386 series 2289800
Contenuto fornito da Carl Robinson. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Carl Robinson o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.

On the show today we welcome Hans van Dam, the co-founder of Robocopy, a company that trains and certifies conversation designers all around the world. Hans begins by explaining to listeners what exactly conversation design entails and why it is important in the context of conversational AI technologies.

We cover the various areas that conversation designers need to understand and consider, including technology, psychology, language and empathy, and then Hans gives us a breakdown of the Robocopy process that he and his team have refined by working with brands over the years. Tuning in to this episode, listeners will also hear more about starting a career in conversation design and how we can apply this function in teams.

We talk about the online conversation design course itself – a program that teaches you to write natural language dialog for chatbots and voice assistants.

Links from the show:

Sponsors:

Find us here:

★ Support this podcast on Patreon ★
  continue reading

86 episodi

Artwork
iconCondividi
 
Manage episode 249643386 series 2289800
Contenuto fornito da Carl Robinson. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Carl Robinson o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.

On the show today we welcome Hans van Dam, the co-founder of Robocopy, a company that trains and certifies conversation designers all around the world. Hans begins by explaining to listeners what exactly conversation design entails and why it is important in the context of conversational AI technologies.

We cover the various areas that conversation designers need to understand and consider, including technology, psychology, language and empathy, and then Hans gives us a breakdown of the Robocopy process that he and his team have refined by working with brands over the years. Tuning in to this episode, listeners will also hear more about starting a career in conversation design and how we can apply this function in teams.

We talk about the online conversation design course itself – a program that teaches you to write natural language dialog for chatbots and voice assistants.

Links from the show:

Sponsors:

Find us here:

★ Support this podcast on Patreon ★
  continue reading

86 episodi

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