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Will Robots Replace Call Centers?
Manage episode 463032497 series 3634366
Contenuto fornito da Thanos Diacakis, Michael Rollins, Thanos Diacakis, and Michael Rollins. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Thanos Diacakis, Michael Rollins, Thanos Diacakis, and Michael Rollins o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
In this episode of 'Will AI Snap That,' hosts Michael Rollins and Thanos discuss the rapid advancements in AI and its potential to replace call centers jobs. They explore the ethical implications of AI systems, such as training robots to interact with customers using personal context. The conversation touches upon real-world examples of AI applications, including systems that can perform customer service tasks, as well as the challenges of ensuring these systems don't make critical errors. The hosts also debate the pros and cons of AI's ability to replicate human interactions, considering both efficiency gains and potential manipulations. They conclude with a look at future predictions for AI's role in automating repetitive tasks and improving customer service experiences.
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