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Welcome to the VoIPWatch, where telecom really happens. Cover art photo provided by Marko Pekić on Unsplash: https://unsplash.com/@floating_point
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The podcast for local service providers who want to offer great voice services on a resilient network.
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Welcome to the Voice Over Industry Podcast! A comprehensive - straight to the point - guide to the voiceover industry by a current veteran Hollywood voiceover agent and former celebrity agent. This podcast is both for beginners wanting to get into the voiceover industry and seasoned professionals looking to better the quality and/or quantity of their work. It's everything you need to know to make money, be successful and more.
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A podcast offering news, views and commentary on security issues for Voice Over IP(VoIP), Unified Communications (UC) and IP Telephony
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Welcome to Slingshot Communications, the ultimate podcast for mastering IVR (Interactive Voice Response) Greetings in the realm of VoIP systems and AI-driven communication. Each episode is a deep dive into how businesses across various industries - from healthcare to consulting - utilize AI Agents, PBX systems, and cloud communications to enhance their customer experience. Our collection of IVR greetings examples, underpinned by advanced call routing technology and unified communications str ...
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In this episode I'm joined by Katie Merrill, founder and CEO of B-Lynk to share how she started a business focused on creating training materials for hosted PBX and UCaaS providers. Over the years B-Lynk has ended up working with all the major UCaaS vendors and has developed a huge library of materials that continues to grow and evolve as new featu…
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In this episode I interview Jerry Black of IT Misfits, to understand how a background in construction, video editing and project management has led to a passion for stand-up comedy, and to see why anyone in the technology field could benefit from improving their comedy skills.Di Award Consulting
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In this episode I'm joined by Alan Percy from TelcoBridges for an episode of Telecom Talks, where we discuss the Cloud Connections conference we both recently attended in Florida.Di Award Consulting
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Explore how Lawyer's Team leverages their VoIP system for efficient client communication. Discover the role of AI in streamlining calls to the appropriate legal services, enhancing the overall customer experience. This greeting exemplifies the perfect blend of efficiency and clarity, ensuring clients can swiftly navigate the needed services. Listen…
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This episode showcases Orange Medical Centre's use of an AI Agent in their IVR greeting. Learn how AI technology provides timely information and directs callers efficiently in a high-demand healthcare environment. The greeting is a prime example of delivering crucial information effectively and with empathy. You'll hear how the voice calmly guides …
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Dive into how Pools R Us uses a cloud communications approach in their playful yet simple IVR system. Understand the integration of VoIP and AI to manage customer inquiries effectively. This greeting is tailored to reflect the playful and straightforward nature of the pool service industry. Hear how the voice of Blake, the cheerful representative o…
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In this episode, Discover All-star Consulting Firm’s approach to interactive customer support through their concise IVR greeting. The episode delves into how they use AI and VoIP technologies to manage client consultations. We spotlight a crisp and concise Interactive Voice Response (IVR) greeting, emphasizing the efficiency of Slingshot VoIP's sol…
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Join us to learn how Awesome Services optimizes customer interactions using a unified communications strategy in their IVR system, balancing sales and support efficiently. This greeting is a prime example of how simplicity in design can lead to efficient customer service. The greeting efficiently categorizes the main areas of customer interest into…
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Grey Designs exemplifies the use of a PBX system in the creative industry. Join us in this episode as we unveil an elegantly simple Interactive Voice Response (IVR) greeting for Grey Designs, created with Slingshot VoIP's expertise. This greeting is a testament to the power of minimalism in effectively guiding callers to their desired destination. …
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A good project manager can make a huge difference when you're trying to execute your projects. It's not just about tracking tasks and hitting dates on a calendar - a good project manager also has domain expertise, and can help to spot risks, and make sure the project goes smoothly - whether that's migrations or product launches or fiber builds. For…
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In our discussion we'll cover: why a blockchain could work better than STIR/SHAKEN to give users control of their DNs how users could be given powerful control of who can and can't call their number how a similar approach is already being used for text messaging. For more information check out tsgglobal.com, tnid.com or email info@tsgglobal.com.…
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For more information, please check out the following links: MaX by Metaswitch Blog MaX UC with MCT (Connector for Teams) Youtube demo MaX UC Desktop video demoDi Award Consulting
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For more information check out the following links: Are my customers making illegal robocalls? (Article with diagram) Why are my calls being marked as spam - with Greg Blumstein of TrueCNAM (Podcast episode) How YouMail uses Machine Learning to block robocalls (Article) ECG websiteDi Award Consulting
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Other topics covered: - Why it's great to work with rural ILECs. - What products have worked, and what didn't, over the years. - The tension between technical advancement and the regulations that cover compensation. - What to expect in the future. - You can learn more about Toly Digital at tolydigital.net.…
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Topics include: - TelcoBridges unusual approach of focusing on specific products, rather than trying to do everything - Why is a partnership between Metaswitch and TelcoBridges good - for TelcoBridges, for Metaswitch, and for their mutual customers? - Should telcos be concerned about having too many vendors in their network? - For more information,…
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Useful links: - ATIS-1000095 Extending SHAKEN over TDM - ATIS-1000096 SHAKEN OOB PASSPORT for TDM - ATIS-1000097 Technical report on alternatives for non-IP traffic. - TransNexus STIR/SHAKEN information hub.Di Award Consulting
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For more information on some of the topics, check out the links below: - TrueCNAM: https://truecnam.com/ - you're welcome to contact their team to query your score. - More info about legal vs illegal robocalls (although remember that the reputation is based on whether calls are unwanted, not whether they're illegal). - The FCC Fourth Report and Ord…
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In our discussion, Austin Spreadbury (the Microsoft Program Manager responsible for Robocall solutions) and I take a look at the new ATIS specifications covering some options for using STIR/SHAKEN for calls passing over TDM networks. We also discuss how the STIR/SHAKEN roll-out has been going so far, and speculate about what the future holds. You c…
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For more information about PRTC and this story, check out the following: - The Race: TV show - The One Traffic Light Town with some of the Fastest Internet in the US: New Yorker article - Wikipedia article about Roberto ClementeDi Award Consulting
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Marc and I discuss a variety of topics, including: - his time working with me at Metaswitch, where he was the first Sales Engineer - how American Idol was an early form of DDOS attack - how network operators can identify and respond to DDOS attacks - the importance of network monitoring and observability, and how Kentik can help. Links: https://www…
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In this episode I talk to Jim Olsen from Microchip about network synchronization. What is clocking, why does it matter in TDM networks and why will it continue to be important in the future? You'll learn how timing works for TDM, and what happens when a GPS source is lost; we'll explore what comes after BITS; and we'll discuss how clocking is impor…
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In this episode I talk to Roy Martindale, CTO of USA Digital about life as an IXC. We cover the services provided in a class 4 network, how STIR/SHAKEN impacts an intermediate carrier, how least-cost routing works, and the benefits that come when offering a combination of both class 4 and class 5 services - including a new UCaaS offering.…
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In this self-indulgent episode, Andrew talks with Stephen Denny, the first consultant to join my team at Award Consulting, about our story so far. How did Andrew come to start consulting as a freelancer, why did he hire Stephen, and what has happened to the business since then. In particular we'll discuss: - Andrew's decision to leave Metaswitch wi…
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Why did Microsoft buy Metaswitch, and what's going on in the telecoms industry - with Matt Townend of Cavell
33:15
Useful links: Cavell Group: https://cavellgroup.com/ Cloud Comms Summit: https://cavellgroup.com/events/ccs-us/ Cloud Comms Alliance: https://www.cloudcommunications.com/Di Award Consulting
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In this episode, I talk with Mark Grady from INdigital about his 39 years in the independent telecoms industry along with the history of 911 calls and how INdigital has been working to bring 911 into the 21st century.Di Award Consulting
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Lessons from launching Hosted PBX and management through EOS - with Jim McCarthy of Northland
25:40
In this episode, we mention: Northland Communications: https://www.northland.net/ Entrepreneurial Operating System: https://www.eosworldwide.com/ Get a Grip (book): https://www.amazon.com/Get-Grip-Entrepreneurial-Journey-Results-ebook/dp/B009K44DQYDi Award Consulting
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Building a UCaaS Platform for Partners to Sell - with David Ansehl of Reinvent
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In this episode David Ansehl talks about the state of UCaaS / Hosted PBX as we come out of the pandemic, discusses the benefits over traditional PBXs, and explains Reinvent's model of selling through whitelabel partners.Di Award Consulting
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Rita Reinke joins me to talk about her best practices for switch translations, why LNP causes so many problems, and why she'd rather be excavating an archaeological site than working on a switch.Di Award Consulting
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Nathan Littlepage, Senior Technical Consultant at Award Consulting joins host Andrew Ward to discuss his history as an early customer of Metaswitch, and then to discuss some best practices and common gotchas when building IP networks to support voice over IP and other real-time communications.Di Award Consulting
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A few months ago I had the opportunity to catch up with an old friend and coworker Dave Capece. He’s a charismatic guy who used to work with me in Metaswitch Support, then spent a couple of years traveling the world delivering training courses for Metaswitch, and then helped me get started as a consultant. In this excerpt from our conversation we s…
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This is the VoipWatch Podcast for February 5th 2019
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Welcome to the Voice Over Industry Podcast, a comprehensive - straight to the point - guide to the voiceover industry by a current veteran Hollywood voiceover agent and former celebrity agent.This podcast is both for beginners wanting to get into the voiceover industry and seasoned professionals looking to better the quality and/or quantity of thei…
…
continue reading
Welcome to the Voice Over Industry Podcast, a comprehensive - straight to the point - guide to the voiceover industry by a current veteran Hollywood voiceover agent and former celebrity agent.This podcast is both for beginners wanting to get into the voiceover industry and seasoned professionals looking to better the quality and/or quantity of thei…
…
continue reading
Welcome to the Voice Over Industry Podcast, a comprehensive - straight to the point - guide to the voiceover industry by a current veteran Hollywood voiceover agent and former celebrity agent.This podcast is both for beginners wanting to get into the voiceover industry and seasoned professionals looking to better the quality and/or quantity of thei…
…
continue reading
Welcome to the Voice Over Industry Podcast, a comprehensive - straight to the point - guide to the voiceover industry by a current veteran Hollywood voiceover agent and former celebrity agent.This podcast is both for beginners wanting to get into the voiceover industry and seasoned professionals looking to better the quality and/or quantity of thei…
…
continue reading
Welcome to the Voice Over Industry Podcast, a comprehensive - straight to the point - guide to the voiceover industry by a current veteran Hollywood voiceover agent and former celebrity agent.This podcast is both for beginners wanting to get into the voiceover industry and seasoned professionals looking to better the quality and/or quantity of thei…
…
continue reading
Welcome to the Voice Over Industry Podcast, a comprehensive - straight to the point - guide to the voiceover industry by a current veteran Hollywood voiceover agent and former celebrity agent.This podcast is both for beginners wanting to get into the voiceover industry and seasoned professionals looking to better the quality and/or quantity of thei…
…
continue reading
Welcome to the Voice Over Industry Podcast, a comprehensive - straight to the point - guide to the voiceover industry by a current veteran Hollywood voiceover agent and former celebrity agent.This podcast is both for beginners wanting to get into the voiceover industry and seasoned professionals looking to better the quality and/or quantity of thei…
…
continue reading
Welcome to the Voice Over Industry Podcast, a comprehensive - straight to the point - guide to the voiceover industry by a current veteran Hollywood voiceover agent and former celebrity agent.This podcast is both for beginners wanting to get into the voiceover industry and seasoned professionals looking to better the quality and/or quantity of thei…
…
continue reading
Welcome to the Voice Over Industry Podcast, a comprehensive - straight to the point - guide to the voiceover industry by a current veteran Hollywood voiceover agent and former celebrity agent.This podcast is both for beginners wanting to get into the voiceover industry and seasoned professionals looking to better the quality and/or quantity of thei…
…
continue reading
Welcome to the Voice Over Industry Podcast, a comprehensive - straight to the point - guide to the voiceover industry by a current veteran Hollywood voiceover agent and former celebrity agent.This podcast is both for beginners wanting to get into the voiceover industry and seasoned professionals looking to better the quality and/or quantity of thei…
…
continue reading
Welcome to the Voice Over Industry Podcast, a comprehensive - straight to the point - guide to the voiceover industry by a current veteran Hollywood voiceover agent and former celebrity agent.This podcast is both for beginners wanting to get into the voiceover industry and seasoned professionals looking to better the quality and/or quantity of thei…
…
continue reading
Welcome to the Voice Over Industry Podcast, a comprehensive - straight to the point - guide to the voiceover industry by a current veteran Hollywood voiceover agent and former celebrity agent.This podcast is both for beginners wanting to get into the voiceover industry and seasoned professionals looking to better the quality and/or quantity of thei…
…
continue reading
Welcome to the Voice Over Industry Podcast, a comprehensive - straight to the point - guide to the voiceover industry by a current veteran Hollywood voiceover agent and former celebrity agent.This podcast is both for beginners wanting to get into the voiceover industry and seasoned professionals looking to better the quality and/or quantity of thei…
…
continue reading
Welcome to the Voice Over Industry Podcast, a comprehensive - straight to the point - guide to the voiceover industry by a current veteran Hollywood voiceover agent and former celebrity agent.This podcast is both for beginners wanting to get into the voiceover industry and seasoned professionals looking to better the quality and/or quantity of thei…
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continue reading
Welcome to the Voice Over Industry Podcast, a comprehensive - straight to the point - guide to the voiceover industry by a current veteran Hollywood voiceover agent and former celebrity agent.This podcast is both for beginners wanting to get into the voiceover industry and seasoned professionals looking to better the quality and/or quantity of thei…
…
continue reading
Welcome to the Voice Over Industry Podcast, a comprehensive - straight to the point - guide to the voiceover industry by a current veteran Hollywood voiceover agent and former celebrity agent.This podcast is both for beginners wanting to get into the voiceover industry and seasoned professionals looking to better the quality and/or quantity of thei…
…
continue reading
Welcome to the Voice Over Industry Podcast, a comprehensive - straight to the point - guide to the voiceover industry by a current veteran Hollywood voiceover agent and former celebrity agent.This podcast is both for beginners wanting to get into the voiceover industry and seasoned professionals looking to better the quality and/or quantity of thei…
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continue reading
Welcome to the Voice Over Industry Podcast, a comprehensive - straight to the point - guide to the voiceover industry by a current veteran Hollywood voiceover agent and former celebrity agent.This podcast is both for beginners wanting to get into the voiceover industry and seasoned professionals looking to better the quality and/or quantity of thei…
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continue reading
Welcome to the Voice Over Industry Podcast, a comprehensive - straight to the point - guide to the voiceover industry by a current veteran Hollywood voiceover agent and former celebrity agent.This podcast is both for beginners wanting to get into the voiceover industry and seasoned professionals looking to better the quality and/or quantity of thei…
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