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Carolyn Blunt

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Contenuto fornito da Keith Gait. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Keith Gait o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.

Carolyn talks us through how she launched her business at the age of 27, defying everyone who told her she was too young, before selling that to Ember in 2016. We hear about Carolyn’s reflections on her entrepreneurial journey over her 20 year career, the ups and downs, the learning experience, the big influences on her career, and discusses the important of ethics in CX.

We learn a lot about the Apprenticeship levy funding and the myths around apprenticeships, the reticence amongst contact centres to use the levy funding available and apprenticeships, and how contact centre staff can benefit from qualifications and structured long term development and the multitude of choices and options available.

And we hear about Carolyn’s love for her 2 horses and her passion for riding since she was a girl.

  continue reading

28 episodi

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Manage episode 301562135 series 2977146
Contenuto fornito da Keith Gait. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Keith Gait o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.

Carolyn talks us through how she launched her business at the age of 27, defying everyone who told her she was too young, before selling that to Ember in 2016. We hear about Carolyn’s reflections on her entrepreneurial journey over her 20 year career, the ups and downs, the learning experience, the big influences on her career, and discusses the important of ethics in CX.

We learn a lot about the Apprenticeship levy funding and the myths around apprenticeships, the reticence amongst contact centres to use the levy funding available and apprenticeships, and how contact centre staff can benefit from qualifications and structured long term development and the multitude of choices and options available.

And we hear about Carolyn’s love for her 2 horses and her passion for riding since she was a girl.

  continue reading

28 episodi

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