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Easy, Breezy Guest Experiences with Melissa Cummings of Tropical Smoothie Cafe
Manage episode 439063293 series 2930439
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In today’s episode of Give an Ovation, we have the pleasure of chatting with Melissa Cummings, VP of Digital Marketing at Tropical Smoothie Cafe. With over 20 years of experience in the restaurant industry, including a significant role at Domino's managing one of the largest loyalty programs, Melissa brings a wealth of knowledge and a passion that goes beyond the job—it's her obsession. She shares how Tropical Smoothie Cafe strives to offer guests a "five-minute vacation" through every visit, and how digital marketing and guest experience go hand in hand to build lasting brand love.
Capitoli
1. Restaurant Guest Experience Marketing Insights (00:00:00)
2. Creating Brand Loyalty in Hospitality (00:07:57)
3. Improving Guest Experience Through Technology (00:12:38)
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