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Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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Do you truly have a customer-centric organization or do you simply say you do? Do you know how to identify unmet customer needs? Do you have a growth strategy driven by compelling differentiators? The Customer Mission Podcast shares best practices and insights on how to create customer-centric behaviors and mindsets to grow faster, be more competitive, and be more profitable.
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Master The Inbox is THE podcast for course creators, coaches and consultants who want to know how to use email marketing to nurture and convert their audience in a non-spammy, non-bullshit BUT data driven approach. You will learn about hands-on strategies and insider secrets to authentically engage your audience, craft powerful marketing emails, and turn your subscribers into loyal customers with a customer-centric approach.
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Brought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experience insights, practical tips, expert advice, and a bit of fun. (Also dad jokes).
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The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of jo ...
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Every #SaaS company plays for high stakes, but what does it take to dominate the market right now? 🚀 Look no further than Paris Talks Marketing - the ultimate podcast for SaaS marketers, entrepreneurs, and business owners. Hosted by Paris Childress, we’re featuring deep dives into the latest industry trends with the top SaaS B2B founders and marketing leaders who reveal what it takes to succeed in B2B SaaS marketing. Join us as we share insights on testing new tactics and uncovering the late ...
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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier an ...
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Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
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Welcome to the Relentless Customer Leader Podcast – How Customer-Obsessed Leaders Win. This is a podcast that will ignite your passion for delivering experiences that leave your customers craving for more. In each episode, we'll dive into the minds of visionary leaders and trailblazing companies who have made customer experience their sacred mission. Prepare to be inspired as we unpack the game-changing strategies, unconventional thinking, and real-world stories of customer-centric transform ...
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Welcome to "Taking Back Monday," the podcast designed for the go-getters, the visionaries, and the trailblazers who are ready to say "goodbye" to the Sunday Scaries and lead the way in creating meaningful work. We talk about building high-performance teams, enhancing leadership skills, and creating impactful customer relationships. It's time to say "goodbye" to the Sunday Scaries.
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Join the EMJ GOLD team for a weekly exploration of all things pharma, featuring thought-provoking conversations, insightful interviews with high-profile industry guests and discussions about the latest trends and innovations taking the pharmaceutical sphere by storm. Whether its marketing, medical affairs, the use of digital techniques to create patient-centric approaches or something in between, there's something here for anyone interested in the pharmaceutical industry.
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Jonny Adams & Matt Best will share their 30+ years experience on what growth & revenue acceleration looks like in modern business. With episodes featuring industry leaders, you can hear aspects of leadership, sales, account development and customer success, alongside other critical elements required to build an effective growth engine for your business. Southwestern/Great American, Inc., dba Southwestern Family of Companies, for itself and its related entities and their assigns, reserves and ...
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Meet the humans designing the future. Go behind the scenes to meet the people designing what's next in the world of products, services and experiences. Brought to you by frog, your global reinvention and experience partner. frog is part of Capgemini Invent. www.frog.co
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Customer Confidential: Untold Stories of Earned Growth
Rob Markey, Bain & Company partner and customer experience expert
The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include C ...
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Let’s talk enterprise imaging is a podcast hosted by Sectra—a leading global provider of imaging IT solutions that support healthcare in achieving patient-centric care. Listen as thought leaders, industry professionals, and physicians share their perspectives, ideas, and real-world experiences on a variety of topics and trends within medical imaging. www.sectra.com
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The podcast for customer experience (CX), employee experience (EX) and marketing Professionals who want to build trust for better loyalty and retention. Hosted by Chris Johnston & Alex Genov. Made with ♥ by Adoreboard https://adoreboard.com/podcasts.
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The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intercom
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
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Introducing Alex Shevelenko, CEO and founder of RELAYTO and the host of the Experienced-Focused Leaders Podcast. With a mission to empower seasoned business owners who recognize the critical role of customer experience in achieving success, Alex brings together a community of discerning listeners eager to explore new perspectives and strategies for enhancing their experience-centric approach. In our thought-provoking podcast episodes, we dive deep into the stories and insights of accomplishe ...
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Welcome to Scale Tale, the podcast that takes you on an exciting journey through the world of customer success. Let’s go beyond theory and explore real-life case studies and examples, unveiling the strategies that drive sustainable revenue growth for businesses. Have you ever wondered how top CS leaders achieve remarkable success? We'll reveal their tactical tips and insider secrets, empowering you to supercharge your CS strategy. From building customer-centric cultures to measuring success ...
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Welcome to The Global Xperience. We'll be immersing you in the dynamic world of Customer Service and Collections. You will gain access to the secrets of success in the world of customer and employee experience through conversations with keynote speakers, industry mavericks, and CX and debt collections experts and influencers. Every episode will feature thought leaders, celebrities, advocates and ambassadors in all things experience. Stay tuned, and hit that subscribe button to stay up to dat ...
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"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide. Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, a ...
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With a focus on Central Eastern Europe (CEE), we discuss local and global trends in Customer (CX) and Employee (EX) Experience. Real tips, real experiences from real professionals! Helping you to be what you should be!
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Advantech offers comprehensive system integration, hardware, software, customer-centric design services, embedded systems, automation products, and global logistics support
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Do you ever wonder why the top brands are winning? It’s because they provide customers with the one thing that most brands aren’t - simplicity. How can you learn from them and create the same experiences on a smaller budget? The SIMPLE brand podcast will help.Join Matt Lyles, and his guests, as they share tactics, tips and strategies to help your business brand out from the crowd. You’ll learn how to create simple experiences for your customers and your team members through marketing, brandi ...
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eCommerce Fastlane: Shopify Experts Share Strategies for Acquisition, Conversion, Retention | Grow Your Shopify Store with DTC Marketing Tips
Steve Hutt | Shopify Expert | eCommerce Expert
Hey there! I'm Steve Hutt, the host of eCommerce Fastlane – your go-to podcast for proven strategies and actionable insights to accelerate your Shopify store's growth. As a seasoned ecommerce entrepreneur, I'm passionate about empowering online retailers to boost traffic, conversions, and lifetime customer value. One reviewer described the show as having an "impressive level of content that is accessible for beginners, but even more rewarding for deep e-commerce experts who want to get into ...
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The Revenue Engine Podcast features top leaders in business, marketing, technology, and more and share their amazing stories.
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Podcast by AllSight
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"It's my pleasure to invite you to our customer experience podcast series discussing client centric best practices, tools and ideas with today's top FM leaders." Troy Batchelor - Retail Customer Experience Evangelist French Company LLC
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Host Scott Nagel interviews leaders and influencers as they provide candid insights into Customer Experience - one podcast at a time.
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Crafted to enhance the strategic acumen of ambitious managers leaders and consultants who want more impact on business transformation. Every epsiode is prepared by CEO of CXO Transform - Rob Llewellyn. This podcast is meticulously designed to bolster the strategic insight of driven managers, leaders, and consultants who aspire to exert a greater influence on business transformation. It serves as a rich resource for those looking to deepen their understanding of the complexities of changing b ...
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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About G ...
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At the helm of Staycation Pools and Spas, Douglas Griffith is a customer-centric design maestro. His passion for delivering bespoke experiences is evident in every project, ensuring that each pool and spa is a reflection of the client’s unique lifestyle and preferences. https://youtu.be/NLk6JY8fsuA?si=Jz1l5QAvyZKe503b
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Welcome to Epochal Growth, the podcast dedicated to transforming the way we lead by embodying the change we seek. Embracing the belief that we are the leaders we’ve been waiting for, our mission is to empower leaders to create impactful and lasting transformations in their organizations. Hosted by industry expert Sarah Caminiti, each episode brings together visionary leaders and change-makers to explore the profound impact of inclusive and intentional leadership. Through engaging conversatio ...
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Connecticut is home to some iconic brands doing powerful work in user and customer experience. On CTX Podcast, Katie Lukas showcases some of the local leaders in UX and CX who are forging strong customer-focused experiences in a variety of industries. We discuss these companies’ investments in becoming customer-centric, current initiatives, and what it’s like doing this work in Connecticut. Upcoming episodes include practitioners from the CT UXPA, LEGO, Travelers, Cigna, UConn Health, Nassau ...
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Welcome to "Be Human," the definitive podcast for B2B leaders ready to catapult their 7-8 figure enterprises into new realms of growth through digital marketing. Hosted by Danny Murawinski, a seasoned digital marketing maven and former professional snowboard coach, "Be Human" offers a unique blend of insights that merge the art of relationship-driven sales with the science of digital scalability. In a world where authentic connections reign supreme, learn how to finesse the critical human ex ...
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Keynote speaker & inspirator on customer centricity in a digital world. Author of When Digital becomes Human, Conversation Manager/Company.
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Hello Customer, a Podcast About Delivering Extraordinary Customer Experience
Espree Devora & Leslie Cottenjé
Why should you invest in truly knowing your customer? What's the benefit of being customer-centric as an organisation? We are absolutely convinced that the winners of the future are the companies that put their customers first in absolutely everything that they do. And I can tell you this over and over again, still, it's my opinion. Together with Espree, we are exploring great customer experience stories in an industry that absolutely needs to understand customers, they thrive on truly under ...
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Hi! My name is Edward Fox. I own a Digital Marketing & Advertising Agency. Creating Your Advantage is for entrepreneurs who are building customer-centric businesses. Support this podcast: https://podcasters.spotify.com/pod/show/edward-fox/support
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The Cloud Wars franchise, part of the Acceleration Economy Network, analyzes the major cloud vendors from the perspective of business customers. In Cloud Wars Live, Bob Evans talks with both sides about these profoundly transformative technologies, and with monthly All-Star guests from across the business community about the trends impacting how the world lives, works, plays, and dreams. Visit https://accelerationeconomy.com/category/cloud-wars/ for more.
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"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value. We will share personal experiences and best practices, in our hope to make the world a little more customer-centric.
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Learn how the top brands wow customers through production-first engineering. On this podcast you will find the tactics, methodologies, and metrics used to drive customer value by the engineering leaders actually doing it. Join Rookout CTO, Liran Haimovitch as he explores how customer-centric brands approach engineering to create a competitive advantage; with interviews covering topics such as automation, issue resolution, team structure, DevOps, and more.
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Welcome to the B2B Digital Marketing Hub, your one-stop destination for mastering the art and science of B2B digital marketing. Our podcast is designed specifically for B2B professionals seeking to elevate their marketing skills and outpace the ever-changing market demands. In each episode, we delve into key concepts of B2B marketing, from SEO and Account Based Marketing to Content Marketing and Social Media strategies. We provide you with hands-on exercises, practical tools, and proven meth ...
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Empowering organizations & individuals to perform beyond performance, gaining competitive advantage in realizing their full potential. Empower customer-centric culture and organization excellence. By using mind techniques, you transform individuals to a new reality of “impossible is nothing”. Specializing in Innovative customer services in the hospitality industry, total With the Mind Encoded To Success series, you will be inspired and motivated from thinker to believer, from the comfort zon ...
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Brian Lofrumento reveals everything you need to go from wantrepreneur – or someone who WANTS to own their own business – to a money-making, action-taking entrepreneur. Discover exactly how to start a business and build a raving audience of fans and customers who want to buy your stuff, and learn exactly how to best serve your customers and clients by building a customer-centric line of products and services. Brian has built multiple six-figure businesses, including a six-figure SEO agency at ...
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This is Reel Talk: The Customer Insights Show with Christoph Trappe. Christoph and his guests share valuable information to help you understand your customers better, discuss customer insights, and discuss how to use data to make better customer-centric decisions. We publish weekly podcast episodes here and also livestream at youtube.com/c/Voxpopme The show is presented to you by Voxpopme, the leader in video surveys. Learn more about video feedback here: https://bit.ly/36aqmZg Thanks for li ...
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Samantha Bergin is the Chief Marketing Officer at Center, a fintech company specializing in employee expenses management software. She is an accomplished technology marketing leader with over 25 years of experience, particularly in the Pacific Northwest tech scene. Her career spans from product management at big tech corporations to spearheading ma…
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244: From Service to Software: Creating a Customer-Centric Knowledge Base with KnowledgeOwl with Marybeth Alexander
23:23
Send us a text Marybeth Alexander has been the Knowledge Goddess and Chief Executive Owl at KnowledgeOwl since she co-founded the company with Pete in 2015. As KnowledgeOwl’s CEO, she's responsible for embodying KnowledgeOwl's mission and values, which include using business as a force for good, cultivating a people-first company, giving excellent …
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Workday Rising AI Innovation and Customer-Centric Strategies Driving Business Success | Cloud Wars Live
17:43
Episode 44 | Workday Rising AI Insights The Big Themes: The evolution of AI tools: AI tools have moved from basic task automation to more sophisticated systems like copilots and autonomous agents. Bonnie introduces the concept of "orchestrators," which monitor and optimize workflows based on real-time feedback. This evolution signifies a shift towa…
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Text me with feedback or questions! Discover the ageless principles of customer support with our special guest, Mat Patterson, the Customer Service Content Lead at Help Scout. We embark on a historical journey through the fundamentals of customer service, examining how they've endured through time while facing modern challenges. Mat digs into the t…
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In this episode we welcome Michael Hinshaw into the studio to talk about customer centricity and Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. - You must be able to communicate what customer centricity means to your team so everyone is on the same page - Moving to a customer centric culture requires customer u…
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In this episode of The Ticket podcast, Ruth O'Brien, Senior Director, Automated and Proactive Support at Intercom sits down for a conversation with Blake Morgan, a customer experience futurist and author of 'The Eight Laws of Customer-Focused Leadership'. Blake discusses the importance of customer experience and the role of leaders in creating a cu…
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What if revisiting a single book every year could fundamentally transform your entrepreneurial journey? Join our host Brian Lofrumento as he explores the enduring power of "The Magic of Thinking Big" by David J. Schwartz, a book that has been a cornerstone of his growth for years. You'll discover how this timeless wisdom recharges Brian's mindset, …
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947: ACTION SATURDAY (transform DREAMS into REALITY through visualization & action plans w/ Katie Zimmerman)
4:29
Ready to transform your dreams into reality? Today's guest, Katie Zimmerman, shares her incredible journey from a leading career in fashion to the world of interior design, where she’s now helping countless others achieve their goals. Katie’s remarkable pivot from working with brands like Abercrombie & Fitch to opening her very own storefront is no…
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Key Insights on ServiceNow, Interoperability, and the Evolving Role of CIOs | Sadin on Digital
25:56
Episode 53 | Future-Ready IT Offerings The Big Themes: ServiceNow's innovation: Wayne Sadin talks about ServiceNow, which Bob recently wrote about, as a first mover in the market, leading the way in creating intelligent solutions that facilitate interoperability between different applications and workflows. This innovation reflects a broader trend …
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946: Client obsession, activating ALL the senses, and INTENTIONAL business growth w/ Katie Zimmerman
35:58
What happens when a passion for fashion evolves into a love for interior design? Join us as Katie Zimmerman, a seasoned entrepreneur, shares her inspiring journey from working with iconic brands like Abercrombie & Fitch and Fruit of the Loom to launching her own interior design business, Zimmerman Interiors, in 2023. Katie reveals how childhood dre…
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245: Navigating Life's Journey: Balancing Mind, Body, and Spirit for Personal and Professional Success with Rusty Rueff
39:27
Send us a text In this episode of Navigating the Customer Experience, host Yanique Grant interviews Rusty Rueff, a seasoned leader with a diverse career in entertainment, talent management, and philanthropy. Rusty shares insights from his journey, which includes significant roles at PepsiCo and Electronic Arts (EA), where he was instrumental in glo…
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Leaders tend to strive for unanimous agreement – especially for large strategic decisions and situations where there’s a lot of uncertainty. If we have full commitment from our team, we must be making the right decision! Who wouldn’t want everyone to be on board? But unanimous agreement doesn’t mean there’s true agreement, no matter how many head n…
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Your sales are down. You need an influx of new customers. Great! Often the first step is segmenting your prospects into groups, whether by industry, product type, service type, or some other categorization. Then the marketing blitz begins. Maybe you create a special offer on a product. Or a discount for new customers. Or just put up some billboards…
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Every industry has shrinkage in its way. Those without inventory have shrinkage in the form of innovation atrophy. This occurs when an employee is asked for their ideas and input, and invests time and effort working through them, only to learn it’s all for naught.
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Robert Richmond, author of The Culture Blueprint, chats with Bobby Stapleton, Intercom's Senior Director, Human Support, about the importance of aligning company culture with customer service. They discuss how a strong culture can help navigate change and maintain high levels of customer satisfaction as well as exploring the role of AI in customer …
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Is your workplace truly inclusive, or just going through the motions? In this episode of Taking Back Monday, Nicholas Whitaker, co-founder of the Changing Work Collective, breaks down why belonging and psychological safety are the foundation for thriving teams. He shares his own experiences with burnout, toxic leadership, and the journey toward cre…
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In this episode of Paris Talks Marketing, Paris speaks with Sean Malarkey, Co-founder and Chief Growth Officer of Repurpose.io, about how content creators can save time and simplify content sharing through effective repurposing. Discover how Repurpose.io allows you to transform a single piece of content from TikTok, Instagram, YouTube, and other pl…
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Feeling the pain of disengaged employees and declining customer service? You’re not alone—and we’ve got solutions. In this episode of Doing CX Right, Stacy Sherman sits down with author Blake Morgan to dive into game-changing insights from "8 Laws of Customer-Focused Leadership." Together, they uncover practical, no-nonsense strategies that empower…
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This week, Jean-Bernard Simeon, Senior Vice President and Head, ViiV Healthcare Europe, sits down with the EMJ GOLD team to share his thoughts on the current landscape for patients with HIV in Europe. Together, JB and Jade explore the UNAIDS roadmap to end the HIV epidemic by 2030, the barriers faced by people living with HIV in Europe, stigmas sti…
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Ever wondered if you should be actively trading or just letting your investments sit? Find out as we welcome Rod Casilli, the brains behind tradersdevGROUP. Rod's journey from traditional finance roles to becoming a leading trader is packed with lessons on the risks and rewards of both active and passive investing. Whether you're deeply engrossed i…
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Unlock Explosive E-commerce Growth With Rapid 2X
1:15:13
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Welcome to another episode of eCommerce Fastlane. Today, our guest is Sabir Semerkant, founder of Growth by Sabir. In this episode, we dive into powerful ways to boost your online store, especially as we get ready for the busy Q4 season. Sabir shares his top tips on making your website faster and easier to use, checking which apps you really need (…
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Welcome to another episode of eCommerce Fastlane. Today, our guest is Melissa Coventry the VP of Operations RoseSkinCo. In this episode, Melissa shares her know-how on tackling the big three challenges that new companies face: not enough money, not enough people, and not enough time. We’ll talk about how to handle sudden growth when your marketing …
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Text me with feedback or questions! Did you get your tickets to Elevate in London? How does one transition from the fast-paced world of Austin startups to leading a remote-first team in Denver? Find out in our enlightening conversation with Cheryl Spriggs, the Manager of Premier Support at Zapier. Cheryl opens up about her evolution from an individ…
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Why Oracle Is Leading the Charge in Multi-Cloud Development with Karan Batta | Cloud Wars Live
14:20
The Big Themes: Oracle’s multi-cloud strategy: Karan emphasized how Oracle has been working for nearly a decade to offer customers flexibility in using Oracle’s technology across different cloud providers. It has partnerships with Microsoft, Google, and now AWS, allowing customers to use Oracle Cloud Infrastructure (OCI) with the same performance a…
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This week on The Modern Customer Podcast, Cosimo Spera, founder and CEO of Minerva CQ, shares how AI is transforming the way contact centers operate by empowering agents with real-time information and reducing call times for smoother customer interactions. We explore the future of AI in customer experience, discussing how Minerva CQ’s AI copilot he…
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The Power of Employee Ownership: Entrepreneur Miren Oca on Innovating Swimming Education to Build Community Wealth and the Bottom Line
42:14
Miren Oca is the founder and CEO of the Ocaquatics Swim School. Thirty years ago, Miren started teaching swimming lessons in backyard pools as a way to provide for her small but growing family. Over the last three decades she’s grown her B Corp business to five state-of-the-art environmentally sustainable locations, delivering 6,500 lessons a week,…
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In this Taking Back Monday episode, we’re launching a new series—TBM Shorts! To kick things off, we’re diving into an article I wrote for the Taking Back Monday newsletter about "Reverse Planning." It’s all about flipping the script on how we think about productivity. Instead of focusing on what’s next, reverse planning encourages us to look back a…
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Keeping Your Black Friday Emails Out of the Spam Folder, Interview with Deliverability Expert Matt Brown
40:54
Black Friday is all about the sales pitch. So you’ll be sending sales emails - quite a few of them, over a short period of time. So what does that mean for your deliverability and spam complaint rate? Is there something you can do to avoid triggering the spam filters and making sure your Black Friday promo emails are visible in your audience’s inbo…
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In this B2B Digital Marketing Hub episode, we break down the essentials of driving traffic to your B2B website. It's not just about getting clicks—it's about attracting the right audience. We’ll dive into how understanding your target market is the first crucial step, and why building detailed buyer personas helps you reach decision-makers where th…
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In this episode of the CX Goalkeeper Podcast, host Gregorio Uglioni sits down with senior customer experience manager Patty Soltis to explore the intricate dynamics of convincing the C-suite to embrace customer experience initiatives. Patty shares invaluable insights on aligning CX efforts with business strategies, understanding executive prioritie…
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Unlock the power of data analytics for your business with insights from Darren Tapp, a PhD in mathematics from Purdue University, who has successfully navigated the transition from academia to industry. Discover how Darren's expertise in data analytics and mathematical modeling transformed his stint at a debt collections agency, boosting revenue th…
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Business transformation fundamentally involves altering what companies do, which essentially means changing their processes. This means that business process management is a crucial component of any business transformation effort.Di Rob Llewellyn
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943: This ONE strategy changed my LIFE and BUSINESS! (and I stole it from chess grandmasters!)
14:14
What if the secrets to entrepreneurial success could be learned from a game of chess? Join our slightly-under-the-weather host Brian Lofrumento as he reveals how the powerful principle of simplification in chess has transformed his approach to life and business. We discuss how strategically managing your assets and reducing chaos can secure long-te…
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Jonny and Matt discuss their 5 leadership principles from lessons learnt from a 20+ year consultancy of over 1,000 clients. These include operational rigor, commercial alignment, and the power of a coaching culture in business leadership. They discuss how leaders can maintain discipline and effectiveness amidst the monotony of routine tasks, while …
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CX Day is coming up on October 1st and Customer Service Week is October 7th - 11th. These days are so important to ensuring that you can improve your service and grow your sales. - CX Day is all about the strategy and the ROI on your customer experience investments and programs. - Customer Service Week is more tactical and empahsizes those on the f…
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How has Canva revolutionized the way entrepreneurs handle their visual content? Discover the answer with our host Brian Lofrumento in this action-packed episode of the Wantrepreneur to Entrepreneur Podcast. This week, we spotlight Canva, the game-changing tool that has become a cornerstone in the tech stacks of countless successful entrepreneurs. F…
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Ever wondered how one man's journey from addiction could lead to a multi-faceted empire spanning real estate, finance, and reputation management? In this episode, we sit down with Andrew Spira, an inspiring entrepreneur and coach who transformed his life after a wake-up call at 17. You'll hear how Andrew overcame personal trauma and addiction to la…
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In this episode of Paris Talks Marketing, David Arnoux, Co-Founder and CEO of Growth Tribe, shares his insights on modern marketing challenges, the role of AI in business, and principles of long-term relationship building with customers. With over 37,000 alumni and 1,000 companies trained, Growth Tribe is at the forefront of helping organizations d…
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Google Cloud's AI Revolution with Gemini and Partners Driving Business Success | Cloud Wars Live
22:53
Google Cloud's AI Edge The Big Themes: Google Cloud’s AI leadership and Gemini: Google Cloud's Gemini model demonstrates its continued innovation in the AI space. The Gemini AI family integrates advanced capabilities in natural language processing (NLP), machine learning (ML), and large language models (LLMs) to deliver groundbreaking business offe…
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In this episode of Taking Back Monday, Jim Manning, seasoned entrepreneur and real estate investor, dives deep into the myth of "work-life balance." Jim challenges the conventional idea of waiting for happiness, advocating instead for enjoying life in the present moment—both at work and at home. He shares his personal vision process, the lessons le…
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Send us a text In this special edition of CX in the Wild, recorded in Vienna, Austria, we sit down with Michael Thurow, co-founder of Shift11, to explore his unique journey from architecture to customer experience innovation. Michael shares how his diverse background has shaped his approach to designing meaningful customer experiences. We discuss t…
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Robert Spector, author of The Century-Old Startup, joins Intercom's VP of Customer Support Declan Ivory to discuss the principles that have made US luxury department store chain Nordstrom a leader in customer service for more than 100 years. They explore how Nordstrom maintains a startup mentality, the importance of flexibility and transformation, …
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