The team from Car Dealer talk about the latest news and interviews in this regular podcast, sponsored by Carwow.
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Welcome to the Used Car Dealer Podcast.You don’t have time for another vendor-sponsored podcast. You need actionable insights from people who understand your business inside and out. No sales pitches. No vendors-sponsored content. Just authentic, straight-to-the-point advice for used car dealers.Hosted by industry veterans the Used Car Dealer Podcast is the ONLY show that’s 100% focused on YOU.In each episode, we share tips on how to supercharge your used car business. You’ll hear interviews ...
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Car Dealership Guy — the internet's viral car dealer and market commentator — engages in authentic and insightful conversations with auto industry leaders, innovators and investors. Watch and listen to new episodes every Tuesday and Thursday, and check us out on Twitter, LinkedIn, Instagram, and YouTube for all the best moments from the show.
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There’s nothing worse than losing customers to independent garages and quick lubes after the OEM warranty expires – which happens 70% of the time! As a car dealership, your #1 goal is keeping customers — and to do that, you need quality employees, an optimized service department, and benefits that matter to your customers. Imagine transforming your service department into a powerhouse of customer retention and satisfaction. Picture a dealership where your team is motivated, your customers ar ...
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car dealership sales training for sales people, managers, finance managers,general managers, owners
John Spangler
Learn tips tricks and strategies to help your car dealership & sales people get more ups and web traffic which equals selling more cars monthly
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Lookers job losses, Jaguar's 'Firebreak', and Martin Lewis's ominous predictions for car finance – with Martin McGuire, episode 184
1:06:49
1:06:49
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1:06:49
Lookers set to cut more jobs as staff criticise ‘appalling business’ since Canadian takeover Are job losses on the way at Group 1 Automotive? Insider says car dealer is ‘knee deep’ in cuts ‘Firebreak’ – Jaguar says pulling new cars from sale was ‘strategic decision’ not a mistake Martin Lewis says car finance scandal could double in size as FCA ext…
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#136 How a Former Mortician Cracked Dealers' #1 Profitability Issue | Peter Duffy Jr., CEO of Dealer Image Pro
49:43
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Peter Duffy Jr., CEO of Dealer Image Pro where we discuss: How a professional photographer cracked dealers' #1 profitability issue, the most impactful dealer website features, the future of content creator dealerships and much more. This episode of the Car Dealership Guy …
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#138 How AI Is Sneaking Into Car Dealerships—And Shaping the Business | Leigh Ann Conver, Sr. Director of CDK Data Services
35:09
Welcome to the Car Dealership Guy Podcast. In this episode, I’m speaking with Leigh Ann Conver, Senior Director of CDK Data Services. We discuss how AI is quietly integrating into dealership operations, the top AI trends for 2024 and how dealerships of all sizes can leverage AI to boost car sales. This episode of the Car Dealership Guy Podcast is b…
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#137 How 2024 Innovations Are Solving Vehicle Shipping Issues | Industry Spotlight with Sam D'Arc
38:11
Welcome to Industry Spotlight, a new show on the Car Dealership Guy Podcast hosted by Sam D'Arc. In each episode, Sam highlights the most compelling dealerships and innovative companies in automotive, diving into key trends, best practices, and insights from those shaping the future of automotive retail. Today, Sam sits down with Royce Neubauer, CE…
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Customers today expect more convenience than ever, and dealerships need to adapt to stay competitive. With growing demand for faster, more accessible service, how can your dealership meet these expectations while boosting efficiency and retention? In this episode of Retention Roadmap, sponsored by DriveSure, we dive into the innovative world of mob…
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#135 Taking a 100-Year-Old Dealer Group to New Heights—Risks, Challenges, and Future Vision | Liza Borches, CEO of Carter Myers Automotive
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1:13:55
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Welcome to the Car Dealership Guy Podcast! In this episode, I sit down with Liza Borches, CEO of Carter Myers Automotive. We dive into the bold risks that have shaped her century-old dealership group, her innovative approach to empowering employees with partial ownership, her biggest wins, regrets, and much more. This episode of the Car Dealership …
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I have a big announcement… After you listen, if you love me (or even if you don’t), please send me your feedback at cdg@cardealershipguy.orgDi Car Dealership Guy
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Marshall profits plummet, Tesla's self-service test drives, and Auto Trader introduces AI dealer tools - with Nathan Cumiskey, episode 183
1:04:37
1:04:37
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1:04:37
Jaguar stops selling new cars in the UK as brand readies rebirth in 2026 Auto Trader looks to ‘revolutionise automotive retailing’ with new AI platform for car dealers Auto Trader Group sees boost in revenue and profits despite Autorama losses Tesla’s self-service test drives could remove the need for dealers in future Marshall Motor Group sees pro…
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#134 How 28 Seconds Is Quietly Transforming Dealership Profits | Jim Roche, CEO of WarrCloud
31:28
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Jim Roche, Founder & CEO of WarrCloud, where we discuss: How 28 seconds is quietly transforming dealership profits, why EVs are going to transform service centers, exposing $140K of hidden dealership revenue and much more. This episode of the Car Dealership Guy Podcast is…
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#133 A Visionary's Principles for Running 17 Dealerships | Jack Ballinghoff, COO of Ourisman Automotive Group
1:05:13
1:05:13
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1:05:13
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Jack Ballinghoff, COO of Ourisman Automotive Group where we discuss: His principles to running 17+ dealerships, the best used car auction in the United States, why he thinks negotiations in car sales need to end and much more. This episode of the Car Dealership Guy Podcas…
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What does the budget mean for car dealers, a week of car finance chaos, and Lookers results show £1.8m loss – with Sarah Whalley and Ian McMahon, episode 182
1:01:16
1:01:16
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1:01:16
FCA needs to answer serious questions over car finance Court of Appeal decision ‘Chaos’: Car finance grinding to a halt in wake of Court of Appeal decision – but what happens next? Has the government quietly reinstated the 2030 petrol and diesel car ban? Lookers crashes to £1.8m loss as delayed accounts reveal impact of Global Auto Holdings takeove…
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#132 The Hidden Hospitality Formula Behind Scaling to 40 Dealerships | Jeff Swickard, Dealer Principal of Swickard Auto Group
50:51
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Jeff Swickard, Dealer Principal of Swickard Auto Group. We discuss the secret hospitality formula behind scaling to 40 dealerships, Serving 1M unique customers every year, the best customer service car brands, and his biggest challenges in replicating success in other dea…
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Why do some dealerships consistently outperform competition while others lose customers to aftermarket pricing? Intelicheck’s Joe Gibson & Melissa Marlatt uncover competitive intelligence strategies that help service departments boost retention, stay ahead in pricing, and win back customers. In this episode sponsored by DriveSure, Joe, Vice Preside…
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#131 Why People Don't Trust Car Dealers… And How to Fix it | Kris Gaerlan, President of Dallas Lease Returns and Sanjiv Yajnik, President of Financial Services at Capital One
50:15
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Sanjiv Yajnik, President of Financial Services at Capital One, and Kris Gaerlan, President of Dallas Lease Returns where we discuss: Why people don't trust car dealers and how to fix it, Creating unique experiences in the car dealership, Why he's calling buyers looking fo…
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Volkswagen Finance fined by FCA, ZEV mandate dubbed 'political suicide', and MG top of Auto Trader's charts – with Bex Kennett, episode 181
58:12
ZEV mandate dubbed ‘political suicide’ in House of Lords debate on electric vehicles SMMT repeats calls for incentives on new EVs as UK manufacturing slumps by over 20% MG is hottest EV brand on Auto Trader in October as carmakers slash prices of new cars Volkswagen Finance fined £5.4m after FCA rules it failed to treat vulnerable customers fairly …
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#130 Car Market Forecast For 2024: Shocks and Twists You Need to Know | Jonathan Smoke, Chief Economist at Cox Automotive
52:44
Welcome to the Car Dealership Guy Podcast! In this episode, I'm joined by Jonathan Smoke, Chief Economist at Cox Automotive. We dive into some of the biggest topics shaping the 2024 car market, including shocks and surprises, the painful new phase for the used car market, why new car discounts have plateaued, and the evolving segments of the U.S. c…
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#129 Inside the "Uber of Car Deliveries": Moving 1.4M Vehicles a Year! | Fede Ranero, CEO of Draiver
38:38
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Fede Ranero, CEO of Draiver where we discuss: How he's building the "Uber for car deliveries" and moving 1.4M vehicles per year, the #1 reason why customers skip vehicle service, what he learned from a leaked Elon Musk email, demystifying logistics for car dealers and muc…
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Road Test of the Year: We celebrate the best cars of 2024 – Bonus Episode
1:04:10
1:04:10
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Join Jon Reay, James Baggott, James Batchelor and Jack Evans as we discuss the best cars from our Road Test of the Year feature. Read the full feature in Issue 200 of Car Dealer Magazine: https://issuu.com/blackballmedia/docs/car_dealer_magazine_issue_200
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Maria Grazia Davino leaves Stellantis, Vertu rebrands dealerships, and the best of the Paris Motor Show – with Amanda Symonds, episode 180
1:02:23
1:02:23
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1:02:23
Outspoken Stellantis boss Maria Grazia Davino leaves company with immediate effect Vertu to axe Bristol Street Motors and Macklin Motors names as it delivers strong half-year results Vauxhall ‘super confident’ of hitting ZEV targets this year, says managing director The Paris Motor Show is back and these are the exciting new cars which have caught …
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#128 The Business Side of 70M+ Recalled Vehicles: What Dealers Are Gaining | Ryan Maher, CEO of BizzyCar Pt.2
44:32
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Ryan Maher, CEO of BizzyCar where we discuss: The business side of 70M+ recalled vehicles, Most troubled car brands struggling with recalls, Shocking revelations from BizzyCar recall report and more. This episode of the Car Dealership Guy Podcast is brought to you by: Edm…
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Every customer is ultimately seeking convenience, so how can dealerships take advantage of the transformative power of mobile service technology to deliver an exceptional experience? In this episode of Retention Roadmap, Denise Leleux, CEO of Curbee, highlights how dealerships can leverage mobile service to improve customer satisfaction and increas…
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#127 Secrets to becoming a first-time franchise dealership owner in 2024! | Kyle Coleman, Owner of Coleman Automotive
1:02:56
1:02:56
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Di Car Dealership Guy
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Carlos Tavares to retire, EV discounts reach new highs, and Big Motoring World's profits slump – with Tim Smith, episode 179
1:03:03
1:03:03
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1:03:03
Average discounts on EVs are now almost double what they are on ICE vehicles Stellantis CEO Carlos Tavares to retire as carmaker announces major reshuffle of top team Big Motoring World posts slashed profits in last full year under the control of Peter Waddell Amari Supercars sees profits dip as income from luxury vehicle sales takes a slide Ineos …
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#126 Q4 Auto Market Forecast: The need-to-know trends and predictions, Buying habits of Gen Z car shoppers, Why overnight test drives sell cars | David Thomas, Director of Content Marketing at CDK Global ...
39:01
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with David Thomas, Director of Content Marketing at CDK Global where we dive into a Q4 auto market forecast: How Gen Z is buying cars, Have we reached an EV sales equilibrium, why overnight test drives sell cars, Trends and predictions for the quarter ahead. This episode of th…
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#125 The payments nightmare hiding in dealerships, Shocking trends in down payments, Saving dealerships 20 hrs of work every week | Julie Douglas, CEO of Dealer Pay
30:22
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Julie Douglas, CEO of Dealer Pay where we discuss: The accounting nightmare hiding in dealerships, Saving dealers 20 hrs of work per week, shocking trends in down payments for 2024 and much more! This episode of the Car Dealership Guy Podcast is brought to you by: CDK Glo…
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Ford won't limit ICE supply, Peter Waddell pursues unfair dismissal, and Sytner's Darren Edwards retires – with James Leese, episode 178
1:02:39
1:02:39
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1:02:39
Sytner boss Darren Edwards announces retirement after illustrious 40-year career Ford boss rules out restricting supply of petrol and diesel cars to dealers to meet eco targets Carmakers and SMMT lobby Government to cut VAT on new EVs amid ‘barely moving’ demand Peter Waddell launches unfair dismissal case against Big Motoring World Car auction sit…
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UCDP Ep #66 - Digital Advertising, Inventory Strategies, & Customer Retention for Used Car Dealers
30:21
In this episode of the Used Car Dealer Podcast, Zach interviews two special guests from Cox Automotive: Jade Terreberry (Sr. Director, Strategic Planning & Business Development) and Micah Tindor (Sr. Dir. Strategic Planning Kelley Blue Book ICO). They cover a range of topics relevant to today’s used car market, from digital advertising strategies t…
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#124 How to turn around a failing dealership, Becoming a top 5 Kia Dealer in the US, Testing his sales team on-air! | Raul Gomila, GM/Partner of City Kia
1:01:18
1:01:18
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Welcome to the Car Dealership Guy Podcast! In this episode, I sit down with Raul Gomila, GM/Partner of City Kia, to reveal how he turned a dealership losing $1M a year into a top performer. We dive into the strategies that made him a top 5 Kia dealer in the country, pressure-test his BDC team live, and much more. This episode of the Car Dealership …
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If your fixed ops department still relies on outdated marketing or thinks coupons are enough, you're leaving serious money on the table. But how can dealerships transform their service departments? Why is it so important to build real customer relationships? It’s time to rethink everything about marketing fixed ops! In this episode of Retention Roa…
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#123 Investing $9B in the next-gen of automotive disruptors, From dealer to venture capital giant, the rollercoaster of investing in Rivian | Bill Cariss, CEO of Holman Strategic Ventures
55:46
Welcome to the Car Dealership Guy Podcast! In this episode, I sit down with Bill Cariss, CEO of Holman Strategic Ventures, to discuss how he's deploying $9 billion into the next generation of automotive disruptors, his journey from car dealer to venture capital giant, the rollercoaster experience of being an early investor in Rivian, and much more.…
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MG named most unreliable car brand, FCA 'extends pause' on finance commission investigation, and agency sales model described as 'false dawn' – with Ollie Pickett, episode 177
59:34
Time for motor trade to move past agency model ‘false dawn’ – Cox Automotive Eastern Western sees profits slide as Mercedes’ agency sales model sucks £50m from revenue MG named the most unreliable used car brand as top 10 worst manufacturers revealed FCA officially extends pause on complaints handling in motor finance commission scandal Tesla Model…
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#122 Transforming a dealership group into a TikTok famous powerhouse, How dealership marketing is evolving, Building the world's largest Honda store | Ryan Rohrman, CEO of Rohrman Auto Group
1:02:09
1:02:09
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Welcome to the Car Dealership Guy Podcast! In this episode, I chat with Ryan Rohrman, CEO of Rohrman Auto Group. We dive into topics like transforming a dealership group into a TikTok powerhouse, achieving over 4 million views on a TikTok video, building the world’s largest Honda store, and much more! This episode of the Car Dealership Guy Podcast …
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#121 The imminent evolution of AI in car dealerships, Best uses cases of AI in dealerships, How he's transforming 50% of US franchise dealers | Devin Daly, Co-Founder & CEO of Impel
33:08
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Devin Daly, CEO of Impel where we discuss: The imminent evolution of AI in car dealerships, BTS of his recent $100M acquisition, How he's transforming 50% of all US franchise dealers, The best use cases for AI in car dealerships and much more! This episode of the Car Deal…
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2030 ban could change, Jaguar dealers in for a 'messy' 2025, and Jon Wakefield leaves Harwoods – with Dan Horner, episode 176
1:02:50
1:02:50
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1:02:50
Automotive industry reacts to 2030 U-turn as bosses welcome closer government engagement Bosses at family-run Vospers warn of automotive ‘trade war’ as profits slump in latest accounts Jaguar dealers in for a ‘messy year’, says JLR boss Rawdon Glover Boss Jon Wakefield leaves dealer group Harwoods with immediate effect Big Motoring World ‘consolida…
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#120 America's most interesting $2.5B car dealer, Future of Ford, Influences of Buddhism, Does legacy matter, His next dealership acquisition? | Vince Sheehy, President of Sheehy Auto Stores
1:08:59
1:08:59
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1:08:59
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Vince Sheehy, President of Sheehy Auto Stores where we discuss: America's most interesting $2.5B car dealer, the future of Ford, influences of Buddhism, does legacy matter, his next dealership acquisition and much more! This episode of the Car Dealership Guy Podcast is br…
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How do some dealerships turn their service departments into customer retention powerhouses while others struggle to get buyers to return? Corey Smith reveals the often-overlooked strategies that can transform your service operations. In this episode of Retention Roadmap, Corey, the National Fixed Operations Training Manager for EasyCare and host of…
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#119 Secrets of automotive's most controversial business, Tackling 90% in-house financing, Economics of buy here pay here dealerships | Jeff Watson, Owner of IV Seasons Auto
48:19
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Jeff Watson, Owner of IV Seasons Auto where we discuss: Secrets of automotive's most controversial business, tackling 90% in-house financing, economics of buy here pay here dealerships and much more. This episode of the Car Dealership Guy Podcast is brought to you by: DLR…
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Dealers 'vital' to Omoda's success, manufacturers' likely fines over CO2 targets, and Dale Wyatt retires - with Sam Watts, episode 175
54:29
Dealers vital ‘pillars’ to success for Chinese newcomers Omoda and Jaecoo Volvo boss says firm won’t launch an unfinished car again as EX90 rolls out missing tech Carmakers could be fined billions for failing to hit strict CO2 targets due to falling EV sales US giant Lithia’s new UK business saw pre-tax profit plummet in 2023 after major acquisitio…
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In this episode of the Used Car Dealer Podcast, Zach interviews Dave Sutton, Vice President of Business Development and Industry Relations at Montway. The discussion covers vehicle reconditioning, condition report writing, and the current state of the recovery industry. Dave also shares insights on how technology is shaping these areas and what the…
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#118 Slinging $725M in luxury cars, How he doubled profit per vehicle, Top products sold at dealerships + highest margin brands | Dennis Gingrich, Sales/Finance Director at The Niello Company
40:15
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Dennis Gingrich, Sales/Finance Director at The Niello Company where we discuss: How he's selling $725M a year in luxury vehicles, the top backend products and highest margin brands, and much more. This episode of the Car Dealership Guy Podcast is brought to you by: CDK Gl…
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#117 Winning in a saturated maket with 9 dealerships, Secret weapon for used inventory acquisition, Cadillac poised for a massive rebound? | Patrick Coleman, President of Jim Coleman Automotive Group
45:59
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Patrick Coleman, President of Jim Coleman Automotive Group where we discuss: How hes winning in a saturated market with 9 dealerships, His secret weapon for used inventory acquisition, Is Cadillac poised for a massive rebound? and much more. This episode of the Car Dealer…
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Polestar's agency sales U-turn, Volvo ditches 2030 EV pledge, and dealer wins in distance sales loophole court case – with Melanie Shufflebotham, episode 174
1:06:03
1:06:03
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Polestar UK abandons agency sales model as it looks to increase sales Used car dealer wins legal fight against customer who exploited distance-selling loophole Volvo ditches target of only selling purely electric cars by 2030 Former Volkswagen boss faces up to 10 years in jail as trial over emissions rigging starts Volvo ditches target of only sell…
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#116 Largest seller of odd and weird cars in America, Making millions from nostalgia, Secrets to becoming a top seller on Bring a Trailer | Andrew Glaser, Founder & CEO of Vantage Auto
47:38
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Andrew Glaser, CEO of Vantage Auto, where we discuss: How he became the #1 seller of interesting, odd, and weird cars in the US, making millions from nostalgia, striking gold in an Indiana barn and much more. This episode of the Car Dealership Guy Podcast is brought to yo…
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Mike Brewer, Estelle Miller and Sean Kelly discuss our favourite topics of the year so far – Car Dealer Podcast Live in association with Motorway
1:45:18
1:45:18
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In this special one-off episode, brought to you in association with Motorway, our regular Car Dealer Podcast hosts are joined by three experts to discuss our favourite stories of the year. Mike Brewer of Wheeler Dealers, Estelle Miller of EV Experts, and Sean Kelly of Vines Group bring their respective expertise to Podcast Live – all recorded in fr…
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How does a technician rise to become the owner of multiple successful dealerships? For Jerry Romano, it started by mastering service retention and building a brand that customers can't resist. Today he’s the owner and Chief Operating Officer of Windward Hyundai, Windward Chrysler Dodge Jeep Ram, and Jerry V's Honolulu Hyundai. In this episode of Re…
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#115 The biggest trends in dealership hiring, Demystifying pay plans, Rise of the $1M manager, Hottest automotive roles | Steve Adragna, Partner, CDG Recruiting
45:49
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Steve Adragna where we discuss: The biggest trends in dealership hiring, Demystifying pay plans, Rise of the $1M manager, Hottest automotive roles and much more. This episode of the Car Dealership Guy Podcast is brought to you by: CDG Recruiting - Building on the success …
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Omoda network expands, Vauxhall EV at price parity, and Robin Luscombe raises £23,000 for cancer charity – with Zara Ross, episode 173
1:13:29
1:13:29
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1:13:29
Wheeler Dealer star Mike Brewer joins our Podcast Live line-up – get your tickets here Video: Used car prices slipped by ‘just’ 0.6% in August as strong demand propped up values Vauxhall becomes first carmaker to price an electric model the same as a petrol Family-owned Alan Day Motor Group to open BYD dealership in London Family-owned Peter Cooper…
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#114 Building a marketplace for 30M monthly car shoppers, How dealers are gaming the marketplace algorithm, Best practices for selling cars online | Matthew Crawford, Chief Product & Innovation Officer ...
33:14
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Matthew Crawford, Chief Product & Innovation Officer at Cars Commerce. We discuss: How he designs retail experiences for 30M car shoppers, best practices for selling cars online, how dealers are gaming the marketplace algorithms and much more. This episode of the Car Deal…
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#113 The $30B market hiding within dealerships, How private equity values car lots, Dealership real estate tax hacks and sale-leasebacks | Mark Pomella, Vice President at SAB Capital
34:32
Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Mark Pomella, Vice President at SAB Capital where we discuss: The $30B market hiding within dealerships, How private equity values car lots, Dealership real estate tax hacks and much more. This episode of the Car Dealership Guy Podcast is brought to you by: OPENLANE - The…
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Duncan McPhee joins Hendy, new FCA warning over GAP, and Fiat Panda killed off – with Jack Williams, episode 172
54:56
Two weeks to go to our social gathering for the motor trade: Car Dealer Podcast Live 2024 Ex-Lookers chief operating officer Duncan McPhee joining Hendy Group in same role Heavy discounting of electric models likely as manufacturers grapple with ZEV mandate FCA renews warning over value for money in Gap insurance sector Aug 21: Company insolvencies…
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