I migliori Digital CX podcast (2024)

1
Transformative Digital Experiences through AI and Customer Education with Eric Mistry of Contentsquare | Episode 059 51:04

10h ago51:04

51:04

Send us a Text Message. Eric Mistry (Strategy & Shared Services Operations Manager at Contentsquare) has a very unique background and set of skills in education that afford him a fascinating perspective on the customer experience. Eric joins Alex to discuss the evolving use of AI in the workplace, the importance of connecting cross-functional dots,…

1
How can brands design and deliver seamless customer experiences? (feat. David Avrin and Jim Mitchell) 30:59

5d ago30:59

30:59

On this episode, we discuss the importance of reducing customer effort — and the steps brands can take to design and deliver seamless customer experiences. Today, customers demand speed and efficiency. It is up to brands to rise to that challenge. Research from HubSpot indicates that 9 out of 10 customers consider an immediate response from custome…

1
Digital Transformation and Next Gen Survey Results - Digital CxO - EP80 16:20

1d ago16:20

16:20

Amanda Razani speaks with German Soto Sanchez, chief strategy officer at Broadridge, about the results of the company's recent digital transformation and next gen study, along with key takeaways and tips for business leaders. Links Referenced in Podcast: https://www.broadridge.com/2024-digital-transformation-study…

1
Digital Transformation and Next Gen Survey Results - Digital CxO - EP80 16:20

1d ago16:20

16:20

Amanda Razani speaks with German Soto Sanchez, chief strategy officer at Broadridge, about the results of the company's recent digital transformation and next gen study, along with key takeaways and tips for business leaders. Links Referenced in Podcast: https://www.broadridge.com/2024-digital-transformation-study…

1
AI Impacts Multiple Industries - Digital CxO - EP79 21:19

1d ago21:19

21:19

Amanda Razani and Mike Vizard discuss technology advancements, ways to improve customer service, being future-ready, internet concerns and how manufacturing is harnessing data in today's podcast. Links Referenced in Podcast: AR/AI Romance: https://digitalcxo.com/article/augmented-reality-seeks-ai-partner-for-virtual-romance/ https://digitalcxo.com/…

1
AI Impacts Multiple Industries - Digital CxO - EP79 21:19

1d ago21:19

21:19

Amanda Razani and Mike Vizard discuss technology advancements, ways to improve customer service, being future-ready, internet concerns and how manufacturing is harnessing data in today's podcast. Links Referenced in Podcast: AR/AI Romance: https://digitalcxo.com/article/augmented-reality-seeks-ai-partner-for-virtual-romance/ https://digitalcxo.com/…

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Hospitality, Drawing from B2C and Rethinking the QBR with Aaron Thompson of SuccessCOACHING | Episode 058 48:36

7d ago48:36

48:36

Send us a Text Message. Aaron Thompson (Chief Revenue Officer of SuccessCOACHING and Founder of Red Slacks) has dedicated his professional life to helping companies and CS professionals. He and Alex delve into the importance of leveraging digital technologies and data to enhance customer experience, and explore the benefits of transitioning from hi…

1
AI-Powered Customer Success & Predictive Analytics with Arun Balakrishnan and Preetam Jinka of FunnelStory | Episode 057 53:47

14d ago53:47

53:47

Send us a Text Message. Preetam Jinka and Arun Balakrishnan, co-founders of FunnelStory, join the podcast to discuss how we’re just scratching the surface with AI and machine learning. They chat with Alex about how FunnelStory is revolutionizing customer success strategies, enabling teams to predict churn, optimize user engagement, and drive revenu…

1
AI to the Rescue - Digital CxO - EP78 21:34

15d ago21:34

21:34

Amanda Razani and Mike Vizard discuss new AI tools, the prospect of quantum and work life balance. Links Referenced in Podcast: AI to the Rescue: https://digitalcxo.com/article/pegasystems-extends-reach-of-generative-ai-blueprints/ https://digitalcxo.com/article/automation-anywhere-melds-rpa-and-generative-ai/ https://digitalcxo.com/article/caios-a…

1
AI to the Rescue - Digital CxO - EP78 21:34

15d ago21:34

21:34

Amanda Razani and Mike Vizard discuss new AI tools, the prospect of quantum and work life balance. Links Referenced in Podcast: AI to the Rescue: https://digitalcxo.com/article/pegasystems-extends-reach-of-generative-ai-blueprints/ https://digitalcxo.com/article/automation-anywhere-melds-rpa-and-generative-ai/ https://digitalcxo.com/article/caios-a…

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SaaS Economics & Driving Customer Outcomes Digitally with Jay Nathan | Episode 056 47:00

21d ago47:00

47:00

Send us a Text Message. Jay Nathan is the co-founder of GrowthCurve.io, Chief Customer Officer at Churnkey, and one of the most respected voices in the customer success community. He joins Alex as they explore Jay’s early career as a software engineer, the integration of AI with other digital tools, and navigating the economic landscape of SaaS. Ch…

1
Acquisitions, CIO Roles, Low-Code, Health Care and SMBs - Digital CxO - EP77 15:12

22d ago15:12

15:12

Amanda Razani and Mike Vizard discuss recent company acquisitions, the expanded role of CIOs, the impact of low-code, and the transformation of the health care industry and SMBs. Links Referenced in Podcast: SAP Acquires WalkMe https://digitalcxo.com/article/digital-adoption-concoction-sap-to-acquire-walkme/ Role of CIOs https://digitalcxo.com/arti…

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Acquisitions, CIO Roles, Low-Code, Health Care and SMBs - Digital CxO - EP77 15:12

22d ago15:12

15:12

Amanda Razani and Mike Vizard discuss recent company acquisitions, the expanded role of CIOs, the impact of low-code, and the transformation of the health care industry and SMBs. Links Referenced in Podcast: SAP Acquires WalkMe https://digitalcxo.com/article/digital-adoption-concoction-sap-to-acquire-walkme/ Role of CIOs https://digitalcxo.com/arti…

1
The Generative AI Primer for CSMs | Episode 055 47:13

28d ago47:13

47:13

Send us a Text Message. In this, my second solo episode - I wanted to spend some time trying to demystify Generative AI for CSMs and CS leaders alike. According to statistics, only 25% of CS workers utilize AI in the workplace on a regular basis, which I think is WAY too low - especially considering how stretched thin most CSMs really are. So - in …

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All Things Digital Transformation - DigitalCxO - EP76 16:10

29d ago16:10

16:10

Amanda and Mike discuss cloud budget struggles, the use of virtual reality goggles in the workplace, democratizing analytics and AI for social good. Links Referenced in Podcast: Cloud Struggles: https://digitalcxo.com/article/retail-consumer-packaged-goods-firms-struggle-with-cloud-deployment/ Augmented Reality with Apple: https://digitalcxo.com/vi…

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All Things Digital Transformation - Digital CxO - EP76 16:10

29d ago16:10

16:10

Amanda and Mike discuss cloud budget struggles, the use of virtual reality goggles in the workplace, democratizing analytics and AI for social good. Links Referenced in Podcast: Cloud Struggles: https://digitalcxo.com/article/retail-consumer-packaged-goods-firms-struggle-with-cloud-deployment/ Augmented Reality with Apple: https://digitalcxo.com/vi…

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Reworking Supply Chains, GenAI Tools, AIoT and Consulting Firm Cuts - Digital CxO - EP75 16:03

1M ago16:03

16:03

Amanda and Mike discuss how business leaders can rework their supply chains to avoid disruptions before talking about the infusion of GenAI in tools and product solutions. Then they discuss the concept of AIoT before finishing the conversation with a review of recent consulting firm cuts and what execs can learn from them. Links Referenced in Podca…

1
Reworking Supply Chains, GenAI Tools, AIoT and Consulting Firm Cuts - Digital CxO - EP75 16:03

1M ago16:03

16:03

Amanda and Mike discuss how business leaders can rework their supply chains to avoid disruptions before talking about the infusion of GenAI in tools and product solutions. Then they discuss the concept of AIoT before finishing the conversation with a review of recent consulting firm cuts and what execs can learn from them. Links Referenced in Podca…

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How can brands deliver experiences that create loyal customer advocates? (feat. Jay Baer, Brittany Hodak and Rajiv Dhand) 43:04

1M ago43:04

43:04

On this episode, we discuss a longstanding focus for customer experience (CX) leaders — loyalty — and the role of CX delivery in creating customer advocates and word of mouth. According to Nielsen, 88% of consumers trust recommendations from friends and family over all other forms of advertising. Despite the evidence that word of mouth, facilitated…

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AI Insights to Power Your Business with Josh Schachter of Update AI | Episode 054 45:51

1M ago45:51

45:51

Send us a Text Message. Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic Josh Schachter is the Founder and CEO of UpdateAI, the conversation intelligence tool built specifically for the customer success profession. He sits down with Alex to talk product management, the unorthodox genesis of UpdateAI, and, of course, artificia…

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"Your First" Digital Customer Success Motions with Stijn "Stino" Smet of Whale | Episode 053 1:01:17

1M ago1:01:17

1:01:17

Send us a Text Message. Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic In this special edition, Alex sits down with Stijn "Stino" Smet, Head of Customer Success at Whale.io, the host of *two* customer success podcasts, and all-around loose cannon. He joins Alex (in his studio!) for a very special joint episode of their podc…

1
Broadening Horizons, Digital Twins, Accessibility and More - Digital CxO - EP74 17:14

1M ago17:14

17:14

Amanda and Mike discuss AI adoption, health care advancements and digital twin technology. Then they talk about the need for business leaders to focus on accessibility in their transformation efforts, as well as a cool viewing portal between NY and Dublin that is getting lots of attention. Links Referenced in Podcast: Who Is Using AI for What: http…

1
Broadening Horizons, Digital Twins, Accessibility and More - DigitalCxO - EP74 17:14

1M ago17:14

17:14

Amanda and Mike discuss AI adoption, health care advancements and digital twin technology. Then they talk about the need for business leaders to focus on accessibility in their transformation efforts, as well as a cool viewing portal between NY and Dublin that is getting lots of attention. Links Referenced in Podcast: Who Is Using AI for What: http…

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Drones, Virtual Tours, Avatars and Sports - Digital CxO - EP73 12:58

2M ago12:58

12:58

Amanda Razani and Mike Vizard discuss how drones are helping in warehouses and manufacturing before talking about the growth of the virtual tour industry. Next, they talk about avatars for customer service. They finish the conversation with a discussion about a new sports streaming service. Links Referenced in Podcast: Drones and Warehouses: https:…

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Drones, Virtual Tours, Avatars and Sports - Digital CxO - EP73 12:58

2M ago12:58

12:58

Amanda Razani and Mike Vizard discuss how drones are helping in warehouses and manufacturing before talking about the growth of the virtual tour industry. Next, they talk about avatars for customer service. They finish the conversation with a discussion about a new sports streaming service. Links Referenced in Podcast: Drones and Warehouses: https:…

1
State of the Industry and Promise of AI with Jeff Heckler | Episode 052 37:40

2M ago37:40

37:40

Send us a Text Message. Link to Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic. Today, I'm joined by Jeff Heckler - a CS veteran with a lot of wisdom to share around the state of the industry, the AI tools with the most promise, and Slack overwhelm. In this episode, we cover a wide variety of topics, including: 00:00:00 - W…

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Augmented Reality in Tourism, The Race to Provide GenAI Tools and More - Digital CxO - EP72 18:27

2M ago18:27

18:27

Amanda Razani and Mike Vizard discuss the race to develop new GenAI tools before talking about budgeting for digital transformation initiatives. Then they share the benefits of a good CMS. Next, they discuss the advancements being made in healthtech before sharing how augmented reality is impacting tourism. Links Referenced in Podcast: Knowledge Gr…

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Augmented Reality in Tourism, The Race to Provide GenAI Tools and More - Digital CxO - EP72 18:27

2M ago18:27

18:27

Amanda Razani and Mike Vizard discuss the race to develop new GenAI tools before talking about budgeting for digital transformation initiatives. Then they share the benefits of a good CMS. Next, they discuss the advancements being made in healthtech before sharing how augmented reality is impacting tourism. Links Referenced in Podcast: Knowledge Gr…

1
Emotional Intelligence in Digital and Treating Customers Like Humans with Jenelle Friday | Episode 051 54:36

2M ago54:36

54:36

Send us a Text Message. Jenelle Friday of Forecastable and the Customer Success Collective’s “CS Leader of the Year” for 2023 is someone who is easily liked. She's hyper-in tune with what makes people tick, and is even the author of her own framework on emotional intelligence in customer success. In this wonderful chat, we talk about: 00:00 - Carin…

1
Celebrating 50 Episodes: Your Digital Customer Experience Questions Answered | Episode 050 35:38

2M ago35:38

35:38

Send us a Text Message. As we pop the champagne on our 50th show, a heartfelt thank you is in order for every listener & guest who's joined me on this wild ride through the evolving world of digital customer interactions. It's a transformational moment for the show as we shift from focusing on 'Digital Customer Success' to encompassing the broader …

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Legacy Platforms, IT Expenses, AR Swim Goggles and More - Digital CxO - EP71 15:32

2M ago15:32

15:32

Amanda Razani and Mike Vizard discuss the findings of an HFS Research study on legacy IT platforms before talking about the difficulties of managing IT expenses. Then they chat about the recently formed Salesforce network before sharing how athletes can benefit from augmented reality swim goggles. Links Referenced in Podcast: HFS: https://digitalcx…

1
Legacy Platforms, IT Expenses, AR Swim Goggles and More - Digital CxO - EP71 15:32

2M ago15:32

15:32

Amanda Razani and Mike Vizard discuss the findings of an HFS Research study on legacy IT platforms before talking about the difficulties of managing IT expenses. Then they chat about the recently formed Salesforce network before sharing how athletes can benefit from augmented reality swim goggles. Links Referenced in Podcast: HFS: https://digitalcx…

1
What is the Frank And Oak secret for adapting to changing customer preferences? 21:19

2M ago21:19

21:19

On this episode, we explore how eco-friendly apparel brand Frank And Oak evolved its business model to adapt to customer expectations — and how data, feedback and technology are used to optimize its CX strategy. Founded in 2012 as an online-only menswear retailer, Frank And Oak used data and insights from customers to change course over the followi…

1
Customer Engagement with AI and Self-Service Strategies with Kari Ardalan of Qualtrics | Episode 049 43:34

2M ago43:34

43:34

Send us a Text Message. Kari Ardalan of Qualtrics is a staple in the CS community and has been leading scaled motions for YEARS - which is sometime that not a lot of people can say. She also sits on Gainsight's Digital Advisory Board - so yeah, she's qualified to talk about this stuff. :-) In this fantastic conversation, we talk about: Building dig…

1
AI Leadership Insights: Automation, Data, AR and Humanoid Robots - Digital CxO - EP70 16:27

2M ago16:27

16:27

Amanda Razani and Mike Vizard discuss the rise in investments for automation, the importance of data for customer experiences, augmented reality and humanoid robots. Links Referenced in Podcast: Automation Investments: https://digitalcxo.com/article/survey-sees-investments-in-automation-continuing-to-rise/ The Importance of Data: https://digitalcxo…

1
AI Leadership Insights: Automation, Data, AR and Humanoid Robots - Digital CxO - EP70 16:28

2M ago16:28

16:28

Amanda Razani and Mike Vizard discuss the rise in investments for automation, the importance of data for customer experiences, augmented reality and humanoid robots. Links Referenced in Podcast: Automation Investments: https://digitalcxo.com/article/survey-sees-investments-in-automation-continuing-to-rise/ The Importance of Data: https://digitalcxo…

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The Impact of SaaS Economics on CS (Plus Much More!) with Christine Raby | Episode 048 1:01:43

3M ago1:01:43

1:01:43

Send us a Text Message. Christine Raby, Founder of DeliverDelight, brings the heat in this episode where we cover off a very wide range of topics - some CS related and some non-CS related. Christine's background is absolutely fascinating and I've been a fan of her presence both on LinkedIn and TikTok for quite some time now. This episode is full of…

1
Health Care Transformation, Digital Tools and More - Digital CxO - EP69 15:54

3M ago15:54

15:54

Amanda and Mike discuss transformative tools across industries, the concerns about health care digitalization, the metaverse and more in today's podcast. Links Referenced in Podcast: https://digitalcxo.com/article/salesforce-melds-ai-to-mulesoft-automation-frameworks/ https://digitalcxo.com/article/digital-tools-ehrs-slow-down-clinicians-but-genai-…

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Health Care Transformation, Digital Tools and More - Digital CxO - EP69 15:54

3M ago15:54

15:54

Amanda and Mike discuss transformative tools across industries, the concerns about health care digitalization, the metaverse and more in today's podcast. Links Referenced in Podcast: https://digitalcxo.com/article/salesforce-melds-ai-to-mulesoft-automation-frameworks/ https://digitalcxo.com/article/digital-tools-ehrs-slow-down-clinicians-but-genai-…

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Digital Advice from a CS OG and Innovator with Irit Eizips of CSM Practice | Episode 047 53:40

3M ago53:40

53:40

Send us a Text Message. Irit Eizips has been in and around CS for a long time. From being in on the ground floor at Gainsight to running her very successful consultancy, she has been a staple in the CS community and consistently produces fantastic content that we all benefit from! In this episode, we get into: Irit’s days at the early-stage Gainsig…

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Humans vs Technology in Branding - Digital CxO - EP68 25:19

3M ago25:19

25:19

Amanda and Mike speak with Vladimer Botsvadze, a thought leader, speaker and business coach, about the importance of human qualities and innovation in the digital age.Di Techstrong Group

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Humans vs Technology in Branding - Digital CxO - EP68 25:19

3M ago25:19

25:19

Amanda and Mike speak with Vladimer Botsvadze, a thought leader, speaker and business coach, about the importance of human qualities and innovation in the digital age.Di Techstrong Group

1
Adobe Summit, Musk's Chatbot, Software Strategies and More - Digital CxO - EP67 18:15

3M ago18:15

18:15

Amanda Razani and Mike Vizard share a recap of top announcements from the Adobe Summit, then discuss the open sourced chatbot, Grok, that Elon Musk has rolled out. Next they talk about IT budgets and software strategies for business leaders, along with the potential for a new C-suite position to handle sustainability goals. Links Referenced in Podc…

1
Adobe Summit, Musk's Chatbot, Software Strategies and More - Digital CxO - EP67 18:15

3M ago18:15

18:15

Amanda Razani and Mike Vizard share a recap of top announcements from the Adobe Summit, then discuss the open sourced chatbot, Grok, that Elon Musk has rolled out. Next they talk about IT budgets and software strategies for business leaders, along with the potential for a new C-suite position to handle sustainability goals. Links Referenced in Podc…

1
Sibling Synergy and Machine Learning in CS with Maarten and Michiel Doornenbal of Churned | Episode 046 43:06

3M ago43:06

43:06

Send us a Text Message. Maarten & Michiel Doornenbal are not only brothers, but also co-founders of Churned! They join me this week for a fantastic conversation about the platform they've built, AI, scorecards and more! Unfortunately, my audio/video didn't record - so you'll here me narrating the episode - but it's kind of fun to switch formats up …

1
What trends are shaping customer experiences in 2024? 27:51

3M ago27:51

27:51

On this episode, we discuss customer experience trends – and how these trends are impacting CX leaders’ priorities in 2024. Drawing on decades of experience and conversations with CX executives at some of the world’s top brands, our expert guests speak to the challenges and opportunities in leveraging customer data, the impact of AI on customer int…

1
Applying Common Sense to Digital Customer Experience with Rob Zambito of Success Scaled | Episode 045 58:41

3M ago58:41

58:41

Send us a Text Message. Invariably, when you speak to someone in CS about Rob Zambito, the first comment that almost always comes back is, "He's a good guy". ...and I couldn't agree more. I wouldn't say that I've known Rob for a very long - but the time we've spent both on Zoom and in-person has always been extremely high-quality, funny, impactful,…

1
Skill Shortages and Data Analytics Issues - Digital CxO - EP66 19:12

3M ago19:12

19:12

Amanda and Mike discuss the issues business execs are facing when it comes to technology implementation and skill shortages, along with use cases for data analytics. Links Referenced in Podcast: Tech Talent Shortage: https://digitalcxo.com/article/tech-expertise-shortage-hinders-business-innovation/ Data Analytics for Basketball: https://digitalcxo…

1
Skill Shortages and Data Analytics Issues - Digital CxO - EP66 19:12

3M ago19:12

19:12

Amanda and Mike discuss the issues business execs are facing when it comes to technology implementation and skill shortages, along with use cases for data analytics. Links Referenced in Podcast: Tech Talent Shortage: https://digitalcxo.com/article/tech-expertise-shortage-hinders-business-innovation/ Data Analytics for Basketball: https://digitalcxo…

1
Video Micro-Learning at Scale with Delores Cooper of Zendesk | Episode 044 41:05

4M ago41:05

41:05

Send us a Text Message. Not only does Delores Cooper of Zendesk have a pretty amazing back story, she's also doing some pretty amazing things with a small and scrappy team at Zendesk. Short form video has become an increasingly popular medium for distribution of content and Zendesk is utilizing this as part of their digital enablement strategy. In …

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