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Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.
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The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Alex Turkovic
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
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Hear interviews and discussions about all areas of digital transformation with industry leaders.
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In-depth conversations on technology and business with senior leaders from top global companies. Hosted by industry analyst Michael Krigsman.
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Hear interviews and discussions about all areas of digital transformation with industry leaders.
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From digital transformation to customer experience to MarTech, marketing is increasingly complex with data and technology at the centre. But it is still about human experience and brand experience. There’s an infinite number of ways that brands interact with customers today and thousands of tools to enable better CX. How do you as a CXO keep track of all that’s going on? That’s where I come in. I am Namrata Balwani, a Digital and Customer Experience Consultant, with a 20-year career & leader ...
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To participate in Irwin's research project, go to https://repetitos.com/research. The first 20 respondents will get a free one-hour session with Irwin! Irwin Hipsman, Founder at Repetitos, chats with Alex about the importance of data hygiene and how tracking customer movement impacts digital customer success initiatives. The two discuss the challen…
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On this episode, our expert guests from past episodes each share one big question that customer experience leaders need to ask themselves to deliver better customer outcomes — and explore practical ways to find the answers. We’ve revisited some of our most impactful topics and compiled eight of the best questions that you, a CX leader, need to ask …
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In this Digital CxO podcast interview, Amanda Razani speaks with Sriram Nagaswamy, the executive VP of FourKites, about use cases for technologies within the supply chain, and the major impact artificial intelligence is having.Di Techstrong Group
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This episode of the DCX Podcast is brought to you by Thinkific Plus, a Customer Education platform designed to accelerate customer onboarding, streamline the customer experience and avoid employee burnout. For more information and to watch a demo, visit https://www.thinkific.com/plus/ Support the show +++++++++++++++++ Like/Subscribe/Review: If you…
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Artificial intelligence is reshaping the world, but how can we trust it and build ethical AI? In this episode of CXOTalk, we explore the dual nature of AI—its potential to build trust and its risks of enabling deception.Join host Michael Krigsman and our expert guests:🔹 Dr. Anthony Scriffignano – Expert in data integrity and AI detection systems🔹 D…
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Link to this episode on YouTube: https://youtu.be/23MrFuVuMmg In this episode, I give you an "over-the-shoulder" peek into using Google's NotebookLM to produce next week's podcast episode! That is perhaps the most surprising feature of this amazing free tool. Besides that, it's great at summarizing documents or web pages for easy consumption and ca…
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How can AI protect critical infrastructure from cyberattacks? Discover practical solutions for securing operational technology (OT) and IT systems in this insightful conversation with Anand Oswal, SVP and GM of Network Security at Palo Alto Networks.Learn why over 70% of industrial organizations faced cyber-attacks last year and how precision AI is…
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Amanda Razani speaks with Weldon Dodd, SVP of Global Partnerships at Kandji, about its third annual Apple in the Enterprise survey, and what business leaders can learn from the findings.Di Techstrong Group
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Alison Barrett, Head of Scaled Customer Success at Airtable, shares her journey from consulting at Deloitte to shaping scalable customer success strategies at fast-growing tech companies like Slack and Mixpanel. She and Alex discuss the power of ambassador programs, AI use cases in CS, and the importance of cross-functional collaboration in buildin…
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AI Ethics, Governance, Responsible AI: Views from the CIA's Deputy Privacy Officer | CXOTalk #863
53:02
Are you navigating the complex landscape of AI ethics and governance? 🤔 In this exclusive interview, Michael Krigsman speaks with Jacqueline Acker, Deputy Privacy and Civil Liberties Officer at the CIA, to gain invaluable insights into responsible AI development and deployment.🔥 Key Takeaways You'll Learn-- The CIA's Perspective: Discover why AI et…
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Artificial intelligence is rapidly transforming business, technology, and society. On this episode of CXO Talk, Dr. Terrence Sejnowski, a renowned computational neuroscientist, deep learning pioneer, and author of "ChatGPT and the Future of AI," discusses the implications of this technological revolution. He explores how AI is evolving, drawing par…
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Marley Wagner, a seasoned expert in marketing and customer success, joins the podcast to explore the intersection of digital customer success and cross-functional collaboration. She and Alex discuss strategies for leveraging automation, transforming QBRs, and reimagining customer engagement through data-driven digital programs, all while highlighti…
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In episode 862, Michael Krigsman talks with Bernardo Mariano Jr., Assistant Secretary-General and Chief Information Technology Officer at the United Nations, about the evolving landscape of AI governance and digital responsibility. They discuss the Global Digital Compact, strategies for bridging the digital divide, and the importance of equitable d…
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In this Digital CxO podcast, Amanda Razani speaks with James McManamey, the director of go-to-market strategy at Verint, about the importance of worklife balance and employee satisfaction, and how business leaders can achieve this.Di Techstrong Group
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Note: This episode and description were generated completely with AI based on a previous episode of CXOTalk. You can see the full episode here: Social Impact: The Philosophy of Zoho CEO Sridhar Vembu | CXOTalk--- This CXOTalk episode features an interview with Zoho CEO Sridhar Vembu, who discusses his company's unique approach to business. Vembu e…
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Building Automations That Enhance Customer Experience with Samantha David of Monday.com | Ep. 081
49:12
Samantha David, a seasoned digital customer success expert, shares her journey from traditional customer service roles to pioneering digital CS strategies. She and Alex discuss the importance of automation, scaling human connection, and blending digital tools with human touchpoints to create proactive, personalized customer experiences. Chapters: 0…
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In this Digital CxO podcast, Amanda Razani speaks with Mark W. Brennan, leader of Hogan Lovells global technology policy practice, about the responsibility of tech platforms as it relates to addressing misinformation.Di Techstrong Group
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AI is revolutionizing software development, but where do you start? Ashley Kramer, Chief Marketing & Strategy Officer and Interim Chief Revenue Officer at GitLab, joins CXOTalk to discuss how to integrate AI strategically into your DevSecOps process. Learn how to measure AI's ROI, increase developer productivity and happiness, and navigate the hype…
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Where to Find Automation Opportunities to Improve Customer AND Employee Experience | Episode 080
35:26
This solo episode of the DCX podcast is inspired by my recent job transition into a new role leading Customer Experience at Belfry Software. As I've just recently joined, I am actively engaged in the process of uncovering the opportunities which exist for automations to be implemented. The primary goals of implementing these automations are simple:…
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AI is transforming financial services, but are we building it responsibly? Dr. Scott Zoldi, Chief Analytics Officer at FICO, joins Michael Krigsman on CXOTalk episode 859 to discuss the importance of AI ethics in finance. Learn how to build trust, transparency, and accountability into your AI systems.In this episode, we cover:• The challenges of bl…
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In this Digital CxO podcast, Amanda Razani speaks with Jen Chew, VP of solutions and consulting at Bristlecone, about supply chain innovation and key issues business leaders should consider when it comes to digital transformation initiatives.Di Techstrong Group
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Are your marketing efforts falling flat? You're probably focusing on tactics, not strategy. Join marketing guru Seth Godin and Michael Krigsman on CXOTalk to dissect the critical difference between strategy and tactics, revealing why most companies miss the mark and how to build a winning, long-term approach. In this discussion, Seth exposes the pi…
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How can brands turn customer success into their second growth engine? (feat. Daphne Costa Lopes of HubSpot)
30:51
On this episode, we discuss how B2B brands can turn customer success into a powerful engine for sustainable growth. While new customer acquisition acts as the primary growth driver for most B2B brands, the potential for customer success to contribute to growth should not be overlooked. Customer success teams play a critical role in reducing churn a…
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In this episode of the Digital CX Podcast, host Alex Turkovic chats with Scott Wilder, Head of Digital Success at Clari with a wealth of previous experience from Google, Adobe, and HubSpot among others. The conversation explores leveraging AI for customer success, integrating data across platforms, and adopting B2C innovation to enhance digital exp…
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In this podcast Amanda Razani speaks with Douglas Squirrel, of Squirrel Squared Limited, about what is needed to have a good tech strategy, and tips for implementation.Di Techstrong Group
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Lessons in CX Leadership and Strategy with CX "Superwoman" Nat Onions of Customer.io | Episode 078
55:19
Nat Onions, CX leader at Customer.io, dives into the importance of data and automation in driving effective customer support and engagement. She shares her experiences from building a customer success program, experimenting with AI tools, and leveraging SMS to scale interactions, while also discussing the significance of diversity and attention to …
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In this podcast Amanda Razani speaks with Axis Communications VP of Americas, Fredrik Nilsson, about the evolution of video surveillance cameras and technology, use cases for it and privacy concerns.Di Techstrong Group
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AI is revolutionizing personalization, but are you using it effectively? David Edelman, author of "Personalized: Customer Strategy in the Age of AI," reveals how to leverage AI for genuine customer connection, not just intrusive marketing. In CXOTalk episode 857, Edelman, a senior advisor at Boston Consulting Group (BCG) and Harvard Business School…
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Scaling Customer Education for Digital CS with Adam Avramescu of Personio & the CELab Podcast | Episode 077
46:28
Adam Avramescu, Vice President of Customer Education at Personio and co-host of the CELab Podcast, joins the show to share his thoughts on the evolving role of customer education in digital customer success. He and Alex dive into the challenges of content curation, scaling personalized experiences, and the growing importance of integrating educatio…
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In this podcast Amanda Razani speaks with Laura Stash, executive VP of solutions at iTech AG, about the new strategic framework outlined by the U.S. National Archives, what it means for business leaders, and how artificial intelligence and machine learning are impacting the archiving process, as well as customer experiences.…
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