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Problem solving - Episode 17
Manage episode 409982717 series 3562225
Contenuto fornito da Phil Whitebloom & Brianna Hendley, Phil Whitebloom, and Brianna Hendley. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Phil Whitebloom & Brianna Hendley, Phil Whitebloom, and Brianna Hendley o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
If you’re not listening and you’re not solving the problem, then there’s nothing to close. 1. You have to be in a frame of mind that you’re totally focused on who you're talking to - the client 2. Think in your head, what is the best way to help them! 3. This is a collaborative process- you the salesperson and the client. 4. Analytical thinking is needed to figure out the cause for the problem 5. Creativity to solve and the client really appreciates it and will reach out to you to help and it builds the relationship 6. Active listening - listening in progress 7. Critical thinking - evaluating the information from different perspectives so you can make it better it’s decisions 8. Adaptability- need to be able to change 9. Negotiations- find the best solution for everyone 10. Empathy- you feel like you’re with them, you’re feeling their pain 11. Resourcefulness 12. Time management 13. Resolving conflicts Problem-solving is in two parts of the process, always need to get customer feedback Need to be a decision-maker. Brianna Hendley, Founder of Achievant Coaching| bhendley@achievantcoaching.com | www.achievantcoaching.com Phil Whitebloom, Founder of Been There Consulting Services | phil@beentherecs.com | www.beentherecs.com
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