Data Science Driving Next Generation Customer Service at Dell

Big Data Beard

Recorded at Rev2, Brett and Cory get to sit down with Randi Ludwig, a Data Scientist at Dell Technologies to hear about how Dell is incorporating Data Science into its operations. Randi, who works within Dell’s Support and Deployment Services and leads their Data Science Council talks about some of the use cases that she has worked on to help provide technical support agents additional tools to help them predict and resolve customer issues more quickly and effectively. The team also explores some of the common data science challenges that most organizations are facing in the enterprise and hear about specific things Dell is doing to solve these challenges.