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#12 Great Customer Service is STILL Valuable says Lizz Smith of the Townsend Hotel
Manage episode 289947408 series 2871008
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The Townsend Hotel is the master of great customer service. As their Senior Catering Sales Manager, Lizz Smith is responsible for booking events that offer great customer service while still providing a profit for the hotel. Lizz understands the value of customer service, and how important it is to genuinely care about what your customer thinks is important.
Listen here to learn how she hires people, and trains them to consistently WOW the customer.
Join Pat Blackwell here every week, where you, the BEST vendors, expand your wedding business into this lucrative Jewish market. By understanding the traditions & vocabulary, you will build TRUST and GROW your business. Cha Ching
Links mentioned in this episode:
- For information on how to get on the Jewish Party Maven Certified Vendor List just click here: I want to get on that Certified Vendor list
- CLICK HERE to get the FREE DOWNLOAD JPM Top 12 Wedding Words the Best Vendors Know
- For more information about the AMAZING Townsend Hotel in Birmingham, MI, CLICK HERE!
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