SE01E05 - From Corporate to Creating Empathy at Scale | With James Warren

But First, Principles!

MP3•Pagina principale dell'episodio

22:42

We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

circa un anno fa 38:29

If you're interested in leadership, innovation, and the power of stories, this conversation is for you!

We hope you enjoy.

Colin and the But First, Principles team.

#newseries #newpodcast #principles #challenges #industryinsights #customerfirst #foryoupage #Entrepreneurship #BusinessSuccess #PropertyManagement #StartupLife #Leadership #BusinessGrowth #ButFirstPrinciples #Entrepreneurship #Leadership #Storytelling #EmpathyAtScale #BusinessGrowth #Innovation

12 episodi

#MBA #Careers #Business #Principles #First

SE01E05 - From Corporate to Creating Empathy at Scale | With James Warren

But First, Principles!

published circa un anno fa

MP3•Pagina principale dell'episodio

If you're interested in leadership, innovation, and the power of stories, this conversation is for you!

We hope you enjoy.

Colin and the But First, Principles team.

12 episodi

#MBA #Careers #Business #Principles #First

Tutti gli episodi

1
SE01E012 - From Consulting to Co-Working Pioneers | With Doug and Polly White 46:00

4 giorni fa46:00

46:00

🏢 With deep expertise in business strategy and HR, Doug and Polly White transitioned from advising small businesses to building Gather—an eight-location co-working brand born from client demand. 📈 Scaling Businesses the Smart Way Specialists in small business growth, they guide companies through the toughest transition: moving from hands-on owners to structured, scalable enterprises with the right managers, processes, and metrics. 💡 Resilient Leadership, People-First Approach By prioritizing employees, adapting to crises like COVID-19, and reinvesting in their vision, Doug and Polly built a values-driven company that thrives on trust, transparency, and long-term success. We hope you enjoy. Colin and the But First, Principles team. #newseries #newpodcast #principles #challenges #industryinsights #customerfirst #foryoupage #Entrepreneurship #BusinessSuccess #PropertyManagement #StartupLife #Leadership #BusinessGrowth…

1
SE01E011 - Revolutionizing the Art Market for 23 Years | With Jenni Kirby 50:33

11 giorni fa50:33

50:33

🎨 Revolutionizing the Art Market for 23 Years Crossroads Art Center redefined the gallery model—offering artists rental space and low commissions instead of unsustainable traditional structures. With a business-first approach, Jenni Kirby built a thriving, inclusive art hub. 📈 Blending Business Savvy with Artistic Vision From launching an online store to leveraging data-driven marketing, Crossroads stays ahead in a shifting industry—helping artists sell globally while providing a space for customers to experience art’s emotional impact. 🏆 A Legacy of Community & Innovation With a hands-on team, a supportive workplace, and deep ties to Richmond’s evolving business scene, Jenni is shaping the future of art retail—while preparing for the next decade of growth and adaptation. We hope you enjoy. Colin and the But First, Principles team. #newseries #newpodcast #principles #challenges #industryinsights #customerfirst #foryoupage #Entrepreneurship #BusinessSuccess #PropertyManagement #StartupLife #Leadership #BusinessGrowth…

1
SE01E10 - From Finance to Tech Disruptor | With Chadwick W. Blythe 33:49

18 giorni fa33:49

33:49

🚀 With a background in finance, Chadwick Blythe made the leap into the tech world—becoming the first non-tech hire at a startup that went head-to-head with industry giants. 📈 Innovating Financial Planning Software Chad played a key role in revolutionizing financial tech—driving a web-based approach that prioritized user-friendly design and seamless integration. 🏆 Culture-First Growth Believing in hiring for attitude and fostering a fun, supportive work environment, Chad helped build a company where innovation thrived alongside employee well-being. We hope you enjoy. Colin and the But First, Principles team. #newseries #newpodcast #principles #challenges #industryinsights #customerfirst #foryoupage #Entrepreneurship #BusinessSuccess #PropertyManagement #StartupLife #Leadership #BusinessGrowth…

1
SE01E09 - From Corporate Creative to Independent Innovator | With Christine Brown 35:22

25 giorni fa35:22

35:22

🎨 After leading design at Chipotle, Warby Parker, and Kayak, Christine Brown left the corporate world to co-found Group Chat Studio—bringing big-brand expertise to businesses of all sizes. ⚡ Agile, Efficient, and Impact-Driven With a word-of-mouth-powered business model, Group Chat streamlines branding from months to weeks, customizes teams per project, and prioritizes transparency and efficiency in every engagement. 🚀 Shaping the Future of Design Committed to ethical work, work-life balance, and empowering fellow designers, Christine is exploring digital products, industry leadership, and long-term business evolution—all while delivering standout branding solutions. Colin and the But First, Principles team. #newseries #newpodcast #principles #challenges #industryinsights #customerfirst #foryoupage #Entrepreneurship #BusinessSuccess #PropertyManagement #StartupLife #Leadership #BusinessGrowth…

1
SE01E08 - Have a Big Vision and Make Bold Moves | With Rooke Crouch 30:28

5 weeks fa30:28

30:28

🚀 From Startup to Market Leader Launched in 2020 with just two trucks, Cavalier Moving quickly expanded to multiple locations and diversified into cleaning services—all while staying debt-free and paying employees above industry standards for top-tier service. 📈 Smart Growth & Strong Leadership By removing founders from daily operations, training a strong management team, and maintaining strict professionalism, Cavalier Moving thrived—growing 30% in 2024 despite industry challenges. 🔮 Big Vision, Bold Moves With plans to expand into storage, pet boarding, and even property development, Cavalier Moving isn’t just moving people—it’s moving the industry forward. We hope you enjoy. Colin and the But First, Principles team. #newseries #newpodcast #principles #challenges #industryinsights #customerfirst #foryoupage #Entrepreneurship #BusinessSuccess #PropertyManagement #StartupLife #Leadership #BusinessGrowth…

1
SE01E07 - From Family Business to Industry Leader | With Greg Green 35:25

6 weeks fa35:25

35:25

⚡ Founded as an electrical construction company, Davison Green Services skyrocketed from $17M in 2019 to a projected $40M in 2023—led by Greg Green, who worked his way up from the trades to CEO. 📈 Smart Scaling & Strong Leadership By embracing continuous learning, building a leadership team, and expanding into HVAC and plumbing, Greg transformed the company while implementing financial systems to sustain rapid growth. 💡 A Purpose-Driven Future With EOS guiding operations, a commitment to five-star service, and a focus on giving back through Special Olympics and local charities, Davison Green Services is building more than infrastructure—it’s building better communities. We hope you enjoy. Colin and the But First, Principles team. #newseries #newpodcast #principles #challenges #industryinsights #customerfirst #foryoupage #Entrepreneurship #BusinessSuccess #PropertyManagement #StartupLife #Leadership #BusinessGrowth…

1
SE01E06 - From Insurance to Innovation | With Zach Allen 37:01

7 weeks fa37:01

37:01

After eight years in insurance, Zach Allen turned his passion into a business—taking Discount Depot from a local store to a multi-platform liquidation powerhouse with Excess for Less and Discount Goods on Whatnot. 📊 Mastering the Liquidation Game By leveraging math skills, negotiation tactics, and industry expertise, Zach thrives in the liquidation market—sourcing top-tier returns, overstock, and damaged-box goods from major retailers to offer unbeatable deals. 📡 Leading the Social Selling Revolution With social selling booming worldwide, Zach is ahead of the curve—building a thriving Whatnot channel, hiring for live selling roles, and using innovative auction-style sales to create an interactive, fun shopping experience. We hope you enjoy. Colin and the But First, Principles team. #newseries #newpodcast #principles #challenges #industryinsights #customerfirst #foryoupage #Entrepreneurship #BusinessSuccess #PropertyManagement #StartupLife #Leadership #BusinessGrowth…

1
SE01E05 - From Corporate to Creating Empathy at Scale | With James Warren 38:29

8 weeks fa38:29

38:29

In this episode of But First, Principles!, host Colin Davis sits down with James Warren, founder of Share More Stories and the SEEQ platform. James shares his journey from corporate life to entrepreneurship, his partnership with a mentor, and the challenges he faced along the way. He also dives into his mission to "create empathy at scale" and how storytelling can drive deeper connections and understanding. If you're interested in leadership, innovation, and the power of stories, this conversation is for you! We hope you enjoy. Colin and the But First, Principles team. #newseries #newpodcast #principles #challenges #industryinsights #customerfirst #foryoupage #Entrepreneurship #BusinessSuccess #PropertyManagement #StartupLife #Leadership #BusinessGrowth #ButFirstPrinciples #Entrepreneurship #Leadership #Storytelling #EmpathyAtScale #BusinessGrowth #Innovation…

1
SE01E04 - Growing a Law Firm and Overcoming Unforseen Challenges | With Christian Simpson 38:29

9 weeks fa38:29

38:29

In this episode of But First, Principles!, host Colin Davis sits down with Christian Simpson, founder of Virginia Injury Law, to discuss his journey in building a successful law firm. Christian shares his background story, the challenges he faced along the way, and the key strategies that helped him scale his practice. If you're interested in entrepreneurship, legal industry insights, or growing a service-based business, this episode is for you! 📌 Subscribe for more expert conversations on business and leadership! We hope you enjoy. Colin and the But First, Principles team. #ButFirstPrinciples #Entrepreneurship #LawFirmGrowth #Leadership #BusinessSuccess #LegalIndustry #ChallengesAndSolutions #newseries #newpodcast #principles #challenges #industryinsights #customerfirst #foryoupage #Entrepreneurship #BusinessSuccess #PropertyManagement #StartupLife #Leadership #BusinessGrowth…

1
SE01E03 - Leading with Values and Client Perspective | With Ohad Idan 42:02

10 weeks fa42:02

42:02

In this episode of But First, Principles!, host Colin Davis sits down with Ohad Idan, founder of Praxis, to discuss his entrepreneurial journey. Ohad shares how he started the company, a defining challenge that tested his commitment to his values, and the importance of truly seeing things from the client’s perspective. If you’re a business leader looking to build a values-driven company and strengthen client relationships, this episode is packed with valuable insights. 📌 Subscribe for more leadership and business wisdom! We hope you enjoy. Colin and the But First, Principles team. #newseries #newpodcast #principles #challenges #industryinsights #customerfirst #foryoupage #Entrepreneurship #BusinessSuccess #PropertyManagement #StartupLife #Leadership #BusinessGrowth #ButFirstPrinciples #Entrepreneurship #Leadership #BusinessGrowth #ClientSuccess #ValuesDriven #Innovation…

1
SE01E02 - Investing in your people's growth | With Duke Dodson 41:23

11 weeks fa41:23

41:23

Building a business comes with challenges—pressure, tough decisions, and the constant push to grow. In this episode of But First, Principles! host Colin Davis sits down with Duke Dodson, an entrepreneur who grew up in a family of business owners and learned valuable lessons along the way. Duke shares his journey of launching a property management company, the challenges of downsizing, and how he stayed focused while investing in related ventures. Through it all, he relied on key principles to navigate the highs and lows—principles that can help you build a strong foundation for your own success. Tune in for real insights from real entrepreneurs. 🔗 Watch now and start applying these principles to your business! We hope you enjoy. Colin and the But First, Principles team. #newseries #newpodcast #principles #challenges #industryinsights #customerfirst #foryoupage #Entrepreneurship #BusinessSuccess #PropertyManagement #StartupLife #Leadership #BusinessGrowth…

1
SE01E01 - Turning Industry Challenges Into Customer-First Revolutions | Deryle Jensen 52:03

11 weeks fa52:03