Setting Clear and Actionable Customer Experience Goals

Experience Action

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4M ago 16:22

MP3•Pagina principale dell'episodio

Are your customer experience goals too vague or reactive? Uncover the secrets to setting clear, actionable, and measurable CX goals in our latest episode of Experience Action. Join me, Jeannie Walters, as we dissect the common pitfalls in CX goal-setting and learn how to transform feedback into insights that directly support your business objectives. By the end of this episode, you'll know more about aligning your goals with organizational strategies, fostering cohesive efforts across teams, and creating long-term value for both your customers and your business.
Tune in to find out how you can get involved and make a tangible impact in the world of customer experience.
Resources Mentioned:
Download the free CX Success Statement Workbook -- bit.ly/cx-success-workbook
Experience Investigators Learning Center -- experienceinvestigators.com/learning-center/
Watch the video version of this episode on YouTube -- youtube.com/@jeanniewalters

Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

Capitoli

1. Defining Successful Customer Experience Goals (00:00:00)

2. Engage With Genie (00:15:14)

86 episodi

#Business #Podcasting Education #Marketing #Jeannie Walters, CCXP #CCXP #Jeannie Walters #Customer Experience #Customer Service #Customer Support #Company Culture #Employee Experience #B2B #B2C #Cx Leader #Leadership #Sales