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How not to f**k up your CRM system, with Michael Hudlow
Manage episode 407739164 series 3499203
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Summary
In this conversation, Nicholas interviews Michael Hudlow, an author and industry expert in CRM systems. They discuss the complexities of CRM implementations and the importance of choosing the right CRM platform for startups. Michael shares insights from his book, 'How Not to Fuck Up a CRM System,' which addresses common mistakes and provides guidance on training and adoption. They also touch on the integration of AI in CRM systems and the challenges of differentiating CRM from ERP systems. Overall, the conversation emphasizes the significance of people and training in CRM success. In this conversation, Michael and Nicholas discuss the importance of data privacy, data privacy regulations, challenges in implementing data privacy, data privacy best practices, and the future of data privacy.
Takeaways
Choosing the right CRM platform is crucial for startups, and there are many options available.
Training and adoption are key factors in CRM success, and it is important to address any resistance or misconceptions.
CRM systems are evolving and integrating with other technologies, such as AI, which can provide additional value but also require careful implementation.
Lessons from CRM implementation can be applied to other software-as-a-service offerings and industries. Data privacy is crucial for protecting individuals' personal information and maintaining trust.
Data privacy regulations, such as GDPR and CCPA, have been implemented to ensure the protection of personal data.
Implementing data privacy measures can be challenging due to the complexity of data systems and the need for organizational change.
Data privacy best practices include conducting privacy impact assessments, implementing data encryption, and providing transparency to users.
The future of data privacy will involve advancements in technology, increased awareness and enforcement of regulations, and the need for organizations to prioritize privacy.
Michael's website = www.bitxiacrm.com
His First Book, How Not To F*ck Up a CRM System = https://a.co/d/gLrDZVR
His Second Book, How Not To F*ck Up AI & CRM, Preorder = https://a.co/d/fnaDbdc
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