Using experiential boxes to create customer engagement - Mark Stern tells us how

From Startup to Wunderbrand with Nicholas Kuhne

In this episode, we dive deep into the world of customer engagement and experience design with Mark Stern, the visionary founder of Custom Box Agency. Discover how Mark transitioned from corporate life at Deloitte to creating a thriving business that specializes in designing unique and memorable customer experiences. Learn the strategies that have helped him drive sales and boost customer loyalty through innovative physical products. Mark shares his insights on the importance of understanding the customer journey, leveraging augmented reality, and building a strong team culture that values work-life balance. Whether you're an entrepreneur looking to enhance your customer engagement or a business owner seeking to drive sales, this episode is packed with actionable tips and strategies. 🔔 Don't forget to like, subscribe, and hit the notification bell to stay updated with our latest content! Connect with Mark Stern: Website: Custom Box Agency 00:00 Mark Stern interview 00:58 Introduction and Guest Welcome 02:00 Mark Stern's Background and Entrepreneurial Journey 03:56 The Birth of Custom Box Agency 05:33 The Power of Physical Products in a Digital Age 07:35 Challenges and Strategies in Business Growth 11:54 Impact of COVID-19 on Custom Box Agency 13:43 Design and Production Process 16:17 Client Collaboration and Strategy 20:48 Personal Reflections and Business Philosophy 24:03 Advice for Aspiring Entrepreneurs 27:23 Innovative and Memorable Box Creations