[Greatest Hits] Seeing the Future with the Help of Consumer Insights with Danielle Blugrind, Senior Consumer Manager at Roku

Getting to Aha! with Darshan Mehta

In this Greatest Hits episode of Getting to Aha!, Darshan Mehta is joined by Danielle Blugrind, Senior Consumer Manager at Roku. They discuss Danielle’s aha! journey; why you shouldn’t try to reinvent the wheel with your product; how insights can help you see into the future and figure out who your customers are; the importance of keeping your product simple and clean; and why your curiosity and passion are the keys to success.

With over twenty years of experience in market research on both the client and vendor side, Danielle describes herself as an “insights devotee”. She is currently the Senior Consumer Manager at Roku, a world-famous brand of hardware digital media players which offer access to online streaming platforms. Previously, she was the Director of Consumer Insights and Brand Strategy at Taco Bell.

Tune in to this week’s episode of Getting to Aha! to find out more!

KEY TAKEAWAYS:

👉Ultimately, market research is all about human behavior, because at the end of the day, all consumers and customers are human beings just like the rest of us. Danielle explains that it was her passion for this aspect of the job that drew her towards it and, as a result, led her to become an “insights devotee”

👉To be an expert in the field of consumer insights, one must really care about what they do and have a natural curiosity about how people think and behave. Danielle has that very curiosity, and although such a feeling may have killed the cat, it only elevated her to exponential levels.

👉 When thinking up new, innovative ideas for your business, there is absolutely no point in trying to reinvent the wheel. Danielle tells a story about when they were trying to develop ideas for a new Taco Bell promotion and realized that the obvious answer wasn’t to recreate a bunch of flavors, but rather to collaborate with Doritos - an idea which in hindsight seems glaringly obvious.

👉It’s important to try and figure out who exactly your customers are through insights. For example, in the world of streaming, it’s about looking at not just the customers' demographics but also at the geographical aspect. Different parts of the world have different rules and regulations regarding streaming, so figuring out who the customers are and what position they’re in can help a tremendous amount.

👉Always ask yourself: how do people feel when they see your ads? There is a multitude of ways to figure out the answer to this question. You can look at the data and examine what results they’re getting; you can look at what people are actually saying about your ads, or you could try your best to look at them objectively and listen to your gut.

👉 It’s all about the why. Why are consumers paying attention to and interacting with you? Why are customers interested in what you do? Take a look at the data and really listen to what your customers have to say!

👉 Roku is known for how easy its platform is to use and has become one of the most popular streaming methods to this day. It is made specifically for people who don’t want a complicated system. In order to get customers on board with your product, always keep it simple on the surface! Simplicity eases customers into it.

Listen now!

bCast - https://bit.ly/3ACsRBz

Apple - https://apple.co/3gsuA31

Spotify - https://spoti.fi/3B0lVy6

Youtube - https://bit.ly/3KYAHtd

RSS - https://bit.ly/3AFrUs6

Episode Resources

Danielle’s LinkedIn

Roku

Taco Bell

Drucker School of Management

Getting to Aha! with Darshan Mehta is hand crafted by our friends over at: fame.so

Previous guests include: Luca Popovac, Senior Executive, Abhilasha Sinha of Open Secret, Laura Beavin-Yates, Stephen Griffiths of Level 2, Kristin Luck or ScaleHouse, Melina Palmer of The Brainy Business, Nicolas Zeisler of We’re Doing CX Wrong and How To Get It Right, Pricilla McKinney of Little Bird Marketing, Brooke Sellas of B Squared Marketing and Joseph Michelli of The Michelli Experience.
Check out the 3 most downloaded episodes:

• Changing the Direction of Customer Experience with Luka Popovac, a Senior Customer Experience Executive
• Innovation, Curiosity, and Being Human with Abhilasha Sinha, Chief Growth Officer at Open Secret
• [Greatest Hits ] Emotions & Consumer Behavior with Laura Beavin-Yates
  
  

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