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Health Design Leadership - Guest: Tom Raffio - Episode 1
Manage episode 377439038 series 3512925
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Welcome to the Health Design Leadership Podcast! Our goal is to help you maximize your leadership skills. Today's guest is Tom Raffio, President & CEO of Northeast Delta Dental.
Under Tom’s leadership for the past 28 years, revenue has grown from 57 million dollars to more than 452 million dollars in 2022. Tom’s commitment to the principles of continuous quality improvement led to the creation of its Guarantee Of Service ExcellenceSM (GOSE) program, backing up seven facets of service with customer refunds—the first such comprehensive program in Northern New England. The company has evolved into an industry leader recognized for its outstanding business practices. Website: www.nedelta.com
Tom is an amazing leader and I'm sure you'll discover valuable information you can apply to your leadership skills. Enjoy!
HealthDesignLeadership.com
LEARN MORE ABOUT CAROL AND HEALTH DESIGN LEADERSHIP
Thank you for listening! To learn more about Carol Phillips and to join our online Health Design Leadership dream team, click here: www.HealthDesignLeadership.com
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