Inside Chat Episode 65 | The Secret to a Seamless Spa Experience

Inside Chat with Valerie & Amy

In this week's episode, Valerie & Amy look into how you can enhance your spa's customer journey to ensure a seamless and personalised experience for every client. From the moment they walk through the door to the time they leave, every touchpoint matters, ensuring all staff—from reception to therapists—are engaged and aligned.
Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answer your burning questions. Remember to subscribe to our channel and press that notification bell so you can catch all new episodes.
Head to our website www.thedelforgegroup.co.uk where you can;
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At The Delforge Group, we provide a diverse range of personalised, one-to-one business coaching programmes targeted at guiding our clients through the pitfalls and challenges of entrepreneurship - and ultimately towards successful outcomes. Our programmes are tailored for leaders and teams to excel in the Spa, Hair & Beauty, and Aesthetic industries - from large corporations to independents.
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Inside Chat is a weekly podcast hosted by The Delforge Group Expert Business Coaches for Spa & Salon Owners. Valerie Delforge and Amy Gordon uncover the issues and solutions for modern day business owners and leaders in the Spa, Hair & Beauty and Aesthetic industries.