Don't miss a thing. Hear directly from leading brands and marketing technology platforms about the challenges and opportunities facing marketers today, from AI to building customer lifetime value as well as business value. The Agile Brand™ features executives and thought leaders from top brands and platforms discussing the trends driving the industry forward, like first-party data strategies, artificial intelligence, consumer data privacy, omnichannel customer experience, and more. The Agile ...
…
continue reading
Contenuto fornito da Marketing Deep Dives by Denyse and Denyse Drummond-Dunn. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Marketing Deep Dives by Denyse and Denyse Drummond-Dunn o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
Player FM - App Podcast
Vai offline con l'app Player FM !
Vai offline con l'app Player FM !
Customer Delight Fueling Business Growth
Manage episode 453230625 series 1270428
Contenuto fornito da Marketing Deep Dives by Denyse and Denyse Drummond-Dunn. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Marketing Deep Dives by Denyse and Denyse Drummond-Dunn o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
This episode advocates prioritising customer delight over mere satisfaction to achieve sustainable business growth. It emphasises creating effortless customer journeys through personalised experiences and vital employee empowerment. Denyse cites numerous studies showcasing the significant financial benefits of investing in exceptional customer service, including increased sales, customer loyalty, and positive word-of-mouth referrals. Building genuine customer connections is highlighted as crucial, achieved through personalised interactions and a focus on exceeding expectations. In conclusion, the importance of leveraging data and actionable insights to understand customer needs and preferences is stressed as a critical component of this strategy.
…
continue reading
85 episodi
Manage episode 453230625 series 1270428
Contenuto fornito da Marketing Deep Dives by Denyse and Denyse Drummond-Dunn. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Marketing Deep Dives by Denyse and Denyse Drummond-Dunn o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
This episode advocates prioritising customer delight over mere satisfaction to achieve sustainable business growth. It emphasises creating effortless customer journeys through personalised experiences and vital employee empowerment. Denyse cites numerous studies showcasing the significant financial benefits of investing in exceptional customer service, including increased sales, customer loyalty, and positive word-of-mouth referrals. Building genuine customer connections is highlighted as crucial, achieved through personalised interactions and a focus on exceeding expectations. In conclusion, the importance of leveraging data and actionable insights to understand customer needs and preferences is stressed as a critical component of this strategy.
…
continue reading
85 episodi
Tutti gli episodi
×Benvenuto su Player FM!
Player FM ricerca sul web podcast di alta qualità che tu possa goderti adesso. È la migliore app di podcast e funziona su Android, iPhone e web. Registrati per sincronizzare le iscrizioni su tutti i tuoi dispositivi.