Don't miss a thing. Hear directly from leading brands and marketing technology platforms about the challenges and opportunities facing marketers today, from AI to building customer lifetime value as well as business value. The Agile Brand with Greg Kihlström® features executives and thought leaders from top brands and platforms discussing the trends driving the industry forward, like first-party data strategies, artificial intelligence, consumer data privacy, omnichannel customer experience, ...
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Contenuto fornito da Marketing Deep Dives by Denyse and Denyse Drummond-Dunn. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Marketing Deep Dives by Denyse and Denyse Drummond-Dunn o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
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7 Lessons In Customer Experience Excellence - 2
Manage episode 452823126 series 1270428
Contenuto fornito da Marketing Deep Dives by Denyse and Denyse Drummond-Dunn. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Marketing Deep Dives by Denyse and Denyse Drummond-Dunn o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
This EPISODE OF DEEP DIVES FROM DENYSE shares seven customer experience (CX) lessons learned from the author's personal hospital stay. Each lesson, such as prioritising customer comfort and addressing issues promptly, is illustrated with a business application and supported by statistics from various reports. DENYSE emphasises placing the customer at the centre of all business operations to boost loyalty, profitability, and overall success. The discussion concludes by encouraging businesses to seek opportunities for improvement in their CX strategies, implying that inspiration for better business practices can be found in unexpected places. Check out C3Centricity.com, where Denyse offers services for a business process audit to help implement these principles.
…
continue reading
88 episodi
Manage episode 452823126 series 1270428
Contenuto fornito da Marketing Deep Dives by Denyse and Denyse Drummond-Dunn. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Marketing Deep Dives by Denyse and Denyse Drummond-Dunn o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
This EPISODE OF DEEP DIVES FROM DENYSE shares seven customer experience (CX) lessons learned from the author's personal hospital stay. Each lesson, such as prioritising customer comfort and addressing issues promptly, is illustrated with a business application and supported by statistics from various reports. DENYSE emphasises placing the customer at the centre of all business operations to boost loyalty, profitability, and overall success. The discussion concludes by encouraging businesses to seek opportunities for improvement in their CX strategies, implying that inspiration for better business practices can be found in unexpected places. Check out C3Centricity.com, where Denyse offers services for a business process audit to help implement these principles.
…
continue reading
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