"Nexthealth" - An Open-Source, Web-Based Tool Determining "What's Next" in the Evolution of Consumer-Centric Care Delivery

Medicine 2.0

Semantic web technology and open source, 'free range' API development provide opportunities to build consumer-centric services beyond current Health 2.0 strata. But the roadmap for true consumer-centric care does not end with semantic web growth - rather it begins there. The authors detail a new planning model, termed 'neXthealth,' giving stakeholders concrete tools to define current positioning and create a map to future goal realization (using existing service lines and development initiatives). We focus on four critical factors needed to realize complete consumer-centric care (aka 'nexthealth'): content + community + commerce + coherence. The authors plot the roadmap to consumer-centric care at the intersection of two rapidly evolving developmental axes: joining patients and professionals in the healthcare conversation, and combining brick-and-mortar real world systems with virtual online services. A case study is used to illustrate the ideal result: completely integrated care delivery where consumers may access healthcare goods and services at will, online or offline. American Well, a Health 2.0 company included in a case study in the presentation, recently validated the nexthealth theory, partnering with Microsoft and the State of Hawaii to deliver the 'online healthcare marketplace' paid for by insurance providers. A live, web-based Flash demo of the neXthealth model will allow Medicine 2.0 attendees to participate in a crowd-sourcing experiment, plotting points on the roadmap to 'nexthealth' and connecting the dots to determine 'what's next' for consumer-centric care, according to the Congress. The authors present not a commercial, one-size-fits all solution to consumer-centric care evolution, but rather a 'killer planning app' - a practical, graphical, open-source tool for executive teams to determine 'what's next' for each organization. In the spirit of crowd-sourcing healthcare evolution, the model will be available free online after launch.

Nexthealth presentation at Medicine 2.0

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