81. CPG CX Collaboration Series with Quality-Contract Manufacturing & Product Development X Functions w/Sheila Jones, Food Scientist, QA & Leadership Expert
Manage episode 367793917 series 3490007
👩🏻🔬This week on the My Curious Colleague Podcast, my guest is my colleague Sheila Jones, PMP - Business Consultant and Coach – a Food Scientist, Quality Co-Manufacturing and Leadership Professional… AND now, a Founder at Whicked Results - her new gig…!
This episode is 5th in our “Consumer Relations Collaboration Services”…this week we’re talking collaborating successfully with Quality Co-Manufacturing and Product Development cross functional Teams. Having even a high level understanding can help Consumer Relations optimize the collaboration with these Cross-Functional Teams…!
Sheila shares that working with Consumer relations and leveraging their consumer feedback/data is like “having the consumers at your fingertips…”. Boom…!🎤 Mic Drop. [a perfect way to explain it…!]
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We’re talkin’ Quality Co-Man + Product Development:
🏭Differences between co-man plants and company owned facilities
🏠Similarities in how Consumer Relations data can help inform both co-man products and come in handy especially when you’re bringing a co-man in house (in-source)
🥔Examples of how consumer data can inform product in market and ways to optimize production to address any consumer pain points. THINK: building the perfect potato chip, analyzing insights on a periodic basis to ensure continual improvement
📊We talk Specs…! – as in product specifications, curves/tail ends, SPC/Statistical process controls – & how it helps with optimizing production process.
🤝We’re talkin’ her new consulting business, Whicked Results, where she works to understand and provide solutions to Products, Processes, Teams and Leaders. What can’t she do?
💜Sheila’s non-profit organization shout out goes to The Boxer Rescue in MA in honor of her late sister. This non-profit connects owners with rescued boxers. Love that. Theboxerrescue.org
SPONSORS:
Our sponsor Holdcom is offering all My Curious Colleague listeners a free professional greeting for their contact center or business.
Click here to get yours. website https://www.holdcom.com/callcenter/.
And the free greeting page. https://www.holdcom.com/free-custom-greeting/
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109 episodi