Techture – Emotional Intelligence – How to master costumer management?

SAP Learning Insights

Customer Success is a new way of managing customers. In this episode, we explore how to prepare for a role as an advisor who supports customers throughout their entire journey. Our guests are Directors Solution Customer Success Yunus Eren and Martin Reichmann. They discuss the importance of personal emotions and empathy, including how to understand another person’s perspective. They also talk about personal growth, self-awareness, and building self-confidence. Finally, they share tips for handling difficult situations and resolving conflicts.

Yunus Eren https://www.linkedin.com/in/yunus-eren-8789a6118/
Martin Reichmann https://www.linkedin.com/in/martin-reichmann-635229b/
Magdalena Glass on LinkedIn: https://www.linkedin.com/in/magdalena-glass-172021243/

SAP Academy for Costumer Success https://jobs.sap.com/content/sap-academy-customer-success/
CRM and CX Blogs by SAP https://community.sap.com/t5/crm-and-cx-blogs-by-sap/bg-p/crm-blog-sap
Costumer Success @ SAP https://community.sap.com/t5/beginner-corner-blog-posts/customer-success-sap/ba-p/13690702

Visit SAP Learning: https://learning.sap.com/
Learn more about the SAP Learning Hub: https://learninghub.sap.com/
Visit the SAP Community: https://community.sap.com/

Download transcript

The post Techture – Emotional Intelligence – How to master costumer management? first appeared on SAP Learning Insights.

Capitoli

1. Start (00:00:12)

2. Introduction Yunus Eren (00:00:32)

3. Introduction Martin Reichmann (00:00:45)

4. ASAP Round (00:00:55)

5. Defining success (00:04:47)

6. Consulting vs Customer Success Management (00:07:54)

7. Working with customers (00:09:40)

8. SAP academy for customer success (00:13:03)

9. Self leadership (00:16:12)

10. Being humble (00:20:01)

11. Confidence (00:23:12)

12. Empathy (00:27:00)

13. Customers and SAP (00:30:59)

14. Resolving conflicts (00:34:39)

15. Final words of wisdom (00:39:04)

16. Good Bye (00:40:19)