Episode #35 - Navigating AI and Cybersecurity Threats in Insurance Claims

The Art of Adjusting® Podcast

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In this episode we discuss the complex intersection of artificial intelligence (AI), deepfake technology, and cybersecurity within the insurance claims handling process. Our distinguished panel, including Chantal Roberts, William Auten, and Sean C. Griffin, addresses the escalating threat of voice impersonation and email scams powered by AI. There is an urgent need for enhanced vigilance and sophisticated verification methods to thwart financial fraud from bogus invoices and wire instructions.
Learn more about our services at Auten Claims and gain insights from CMR Consulting by visiting CMR Consulting. Additionally, don't miss out on Chantal’s insightful book, Art of Adjusting®, available now.
This episode examines the intricacies of adjusting cyber claims, detailing the investigative steps required to accurately assess incidents and the varying challenges presented by different cybersecurity breaches. The potential for AI-driven bias in claims adjusting is analyzed, with a focus on ensuring that such technologies are managed with transparency and accountability to prevent discriminatory practices.
This discussion addresses the shifting dynamics of insurance fraud, underscored by the emergence of deepfake technology and its implications for the industry. The conversation also covers the critical aspects of cybersecurity insurance and the limitations faced by current policies in effectively responding to cyber incidents.
Sean C. Griffin shares insights into his forthcoming speaking engagements, and for more information check out Mr. Griffin’s upcoming events here:
FDCC Winter Meeting in Florida: The Federation of Defense & Corporate Counsel Winter Meeting
Sean C. Griffin on LinkedIn for additional cybersecurity advice: Sean C. Griffin's LinkedIn
For anyone involved in insurance claims or interested in the evolving role of AI in cybersecurity, this episode provides crucial strategies and knowledge to navigate the challenges at the confluence of technology and insurance fraud.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.
To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.
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