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86 The Catherine B. Roy Show ft. Stacy Sherman - Doing CX Right
Manage episode 356806408 series 2807655
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Doing CX Right
MY GUEST TODAY:
Stacy Sherman is a Marketing, Customer (CX) & Agent (AX) Experience Executive. Also, an award-winner speaker, author, and podcaster, known for DoingCXRight®.
Stacy's created a Heart & ScienceTM framework that accelerates customer loyalty, referrals, and revenue, fueled by empowered leaders, employees, and customer service representatives. Stacy's been in the trenches improving experiences as a brand differentiator for 20+ years, working at companies of all sizes and industries, like Schindler Elevator Corp, Verizon, Wilton Brands, AT&T++.
She's on a mission to help people DOING, not just TALKING about CX, so REAL human connections and happiness exist worldwide.
BIGGEST TAKEAWAYS FROM THIS EPISODE:
- Definition of brand loyalty and its importance
- Top strategies for building brand loyalty
- Psychological factors that contribute to brand loyalty
- Methods for bringing a human touch to business operations
- Significance of human-to-human connections in building brand loyalty
- The critical role of effective communication in retaining customers and preventing brand disloyalty.
Visit Stacy HERE
WORK WITH ME
COACHES, CONSULTANTS, ENTREPRENEURS & BUSINESS OWNERS if you are ready to step into your power, do what you love, and make your dream business flourish
◉ Book a free call with me:
☎ https://calendly.com/catherinebroy/15min
Visit LHM Academia for more business resources
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