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Empathy isn't everything, but not having it is | Ep. 91
Manage episode 438480706 series 3577614
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Empathy ain't all it takes, but it's hard as heck to do the (any?) job without it.
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⏱️ Timestamps:
00:00:00 - The “Feel Felt Found” strategy
00:08:00 - Breaking down empathy in CS
00:45:00 - Taking empathy beyond the surface
02:00:00 - Operationalizing empathy for success
04:30:00 - Empathy isn’t everything, but it’s key
05:40:00 - Using Feel Felt Found to resolve conflicts
07:20:00 - Empathy under pressure: Tough customer situations
10:00:00 - Recognizing dysfunction behind customer issues
10:50:00 - Empathy in action: A tactical tool for CS
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🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
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