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Digital Musings: Measuring Customer Health Without Telemetry and Combatting Imposter Syndrome | Episode 060
Manage episode 428004431 series 3479744
In this solo episode, we tackle two primary topics:
- Imposter Syndrome specific to Digital CS and how to combat it
- Building Customer Health Scores without the benefit of product Telemetry
Along the way, I also share a few news items and resources with you.
Enjoy! I know I sure did...
Resources:
- Virtual Scale & Digital Meetup Survey Link
- Latest Digital CX Articles
- Everyday AI
- DCS Connect Slack Community
- Digital Customer Success book
- Health Scores without Telemetry post
Thank you to our sponsor, QueryPal!
QueryPal is an incredible platform for support leaders who want to optimize their operations!
+++++++++++++++++
Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
Capitoli
1. Digital Musings: Measuring Customer Health Without Telemetry and Combatting Imposter Syndrome | Episode 060 (00:00:00)
2. Imposter Syndrome and Health Scores (00:00:33)
3. Building a Unique Digital Strategy (00:11:48)
4. Measuring Customer Health Without Telemetry (00:19:41)
92 episodi
Digital Musings: Measuring Customer Health Without Telemetry and Combatting Imposter Syndrome | Episode 060
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Manage episode 428004431 series 3479744
In this solo episode, we tackle two primary topics:
- Imposter Syndrome specific to Digital CS and how to combat it
- Building Customer Health Scores without the benefit of product Telemetry
Along the way, I also share a few news items and resources with you.
Enjoy! I know I sure did...
Resources:
- Virtual Scale & Digital Meetup Survey Link
- Latest Digital CX Articles
- Everyday AI
- DCS Connect Slack Community
- Digital Customer Success book
- Health Scores without Telemetry post
Thank you to our sponsor, QueryPal!
QueryPal is an incredible platform for support leaders who want to optimize their operations!
+++++++++++++++++
Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
Capitoli
1. Digital Musings: Measuring Customer Health Without Telemetry and Combatting Imposter Syndrome | Episode 060 (00:00:00)
2. Imposter Syndrome and Health Scores (00:00:33)
3. Building a Unique Digital Strategy (00:11:48)
4. Measuring Customer Health Without Telemetry (00:19:41)
92 episodi
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