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Transforming Slack into a Customer Support Hub with Joydeep Sen Sarma, CEO of Clearfeed.ai | Episode 067

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Manage episode 436462450 series 3479744
Contenuto fornito da Alex Turkovic. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Alex Turkovic o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.

In this episode, Joydeep Sen Sarma, founder and CEO of Clearfeed, discusses the evolution of customer success in the SaaS world, emphasizing the shift from transactional support to ongoing, relationship-driven models. He also shares insights on how Clearfeed transforms Slack into a structured customer management tool, the role of AI in customer interactions, and the increasing importance of integrating natural language interfaces into product design.

Topics we discussed:

  • 05:42 - The early internet and evolving tech paradigms
  • 12:40 - Transitioning from transactional to subscription models
  • 16:44 - Clearfeed: Transforming Slack into a help desk
  • 18:39 - Customer love for real-time communication
  • 22:21 - Fragmented experiences: No app, no problem
  • 24:38 - Use cases beyond B2B: SMB and tertiary markets
  • 30:48 - B2B learning from B2C customer engagement
  • 31:13 - The role of bots and AI in customer interactions
  • 41:02 - Balancing product development and customer feedback

Enjoy! I know I sure did…

Joydeep’s Linkedin: https://www.linkedin.com/in/joydeeps/

Support the show

+++++++++++++++++
Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com

  continue reading

Capitoli

1. Transforming Slack into a Customer Support Hub with Joydeep Sen Sarma, CEO of Clearfeed.ai | Episode 067 (00:00:00)

2. Exploring Digital Customer Experience Innovations (00:00:03)

3. Tech Industry Evolution and Innovations (00:03:27)

4. Enhancing Customer Support With Chat Platforms (00:17:05)

5. Customer Collaboration and Software Integration (00:24:19)

6. Enhancing Customer Experience With AI (00:31:15)

7. Effective Customer Engagement Strategies (00:41:24)

92 episodi

Artwork
iconCondividi
 
Manage episode 436462450 series 3479744
Contenuto fornito da Alex Turkovic. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Alex Turkovic o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.

In this episode, Joydeep Sen Sarma, founder and CEO of Clearfeed, discusses the evolution of customer success in the SaaS world, emphasizing the shift from transactional support to ongoing, relationship-driven models. He also shares insights on how Clearfeed transforms Slack into a structured customer management tool, the role of AI in customer interactions, and the increasing importance of integrating natural language interfaces into product design.

Topics we discussed:

  • 05:42 - The early internet and evolving tech paradigms
  • 12:40 - Transitioning from transactional to subscription models
  • 16:44 - Clearfeed: Transforming Slack into a help desk
  • 18:39 - Customer love for real-time communication
  • 22:21 - Fragmented experiences: No app, no problem
  • 24:38 - Use cases beyond B2B: SMB and tertiary markets
  • 30:48 - B2B learning from B2C customer engagement
  • 31:13 - The role of bots and AI in customer interactions
  • 41:02 - Balancing product development and customer feedback

Enjoy! I know I sure did…

Joydeep’s Linkedin: https://www.linkedin.com/in/joydeeps/

Support the show

+++++++++++++++++
Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com

  continue reading

Capitoli

1. Transforming Slack into a Customer Support Hub with Joydeep Sen Sarma, CEO of Clearfeed.ai | Episode 067 (00:00:00)

2. Exploring Digital Customer Experience Innovations (00:00:03)

3. Tech Industry Evolution and Innovations (00:03:27)

4. Enhancing Customer Support With Chat Platforms (00:17:05)

5. Customer Collaboration and Software Integration (00:24:19)

6. Enhancing Customer Experience With AI (00:31:15)

7. Effective Customer Engagement Strategies (00:41:24)

92 episodi

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