Decoding The True Cost of Retail Fraud: Insights with Kim Sutherland, VP of Fraud and Identity at LexisNexis Risk Solutions

The Voice of Retail

In this episode, we're talking about evolving fraud trends in retail with Kim Sutherland, Vice President of Fraud and Identity from LexisNexis Risk Solutions. Explore strategies for mitigating fraud risks while maintaining a seamless customer experience. Gain insights from their latest True Cost of Fraud study, which revealed the significant financial impact on businesses globally. Discover how enterprises balance investment in fraud prevention with profitability, leveraging technology and data analytics to effectively detect and combat fraudulent activity.

About Kimberly

Kimberly Sutherland is vice president of fraud and identity strategy at LexisNexis® Risk Solutions. Based in Alpharetta, Georgia, she leads the commercial market strategy for consumer fraud analytics, identity verification, authentication and fraud investigations for LexisNexis Risk Solutions in the U.S. and Canada.

Kim joined LexisNexis Risk Solutions in 2006 and has more than 20 years of experience leading business strategy, product management, and professional services.

Kim has received multiple recognitions as one of the Top 100 Leaders in Identity, named a Top 50 Women Leader in Software as a Service in 2020, and Cybersecurity Woman of the Year by the Cybersecurity Excellence Awards in 2021, 2022 and 2023.

Kim serves on the boards of the Identity Theft Resource Center and Women in Identity and represents LexisNexis Risk Solutions in the Better Identity Coalition and the Open Identity Exchange (OIX).

Sutherland is a graduate of Vanderbilt University and Otterbein University.

Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career.

Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.

Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.

Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.

Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.