912: ACTION SATURDAY (the FIRST email of your onboarding!)

Wantrepreneur to Entrepreneur | Start and Grow Your Own Business

Can an instant email make or break your customer’s first impression? In this Action Saturday episode of the Wantrepreneur to Entrepreneur Podcast, we're zeroing in on the often neglected onboarding sequence. Our host, Brian Lofrumento, outlines why the first interaction post-purchase is a critical touchpoint and how you can harness that initial burst of excitement to foster a positive customer experience. Whether you sell physical products or services, the guidance here is universal and actionable, challenging you to rethink how you communicate immediately after a sale.
You'll learn essential elements to include in your instant email to ensure it resonates with your brand’s voice and sets clear expectations for your new customers. Brian shares practical tips for crafting emails that answer common questions, set the right tone, and make customers feel valued from the very beginning. Whether you're using automated systems or personalizing each email, this episode is packed with advice to help you elevate your onboarding process and enhance your overall customer experience. Tune in and take the first step towards making every new customer journey memorable!